Senior IT Support Engineer
Preston
£32,000 - £40,000 + Excellent Benefits
Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues.
Job Role
* Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions
* Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations
* Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents
* Maintain accurate documentation of system configurations, procedures, and troubleshooting guides
* Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.
Technical Experience:
* Experience in monitoring and maintaining systems and networks
* Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role
* Ability to prioritise and manage multiple tickets
* Experience with Installation and configuration of systems
* Experience in diagnosing faults on both hardware and software
* Experience in solving technical and application issues by phone, email or in person