Desktop Support Engineer
Caxton Associates, London, United Kingdom
Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore, and Dubai. Caxton Associates’ primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments.
About the role:
This role requires strong organisational, technical, and communication skills and a passion for the latest technology. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems.
The working hours are 7:30 AM to 6:00 PM with rotational after-hour support. The role sits as part of a broader team responsible for global desktop support and desktop engineering. This is a 5-day in office role.
The role will provide many learning opportunities such as Office 365 Administration, Exchange Online, MS Teams Administration, Endpoint Management (InTune), Azure, and Active Directory Identity Administration.
Responsibilities:
Support Role:
* Setup all video and audio conference calls among the offices.
* Support, maintain, and troubleshoot hardware and software on the trade floor. Software includes:
o Microsoft Office 365, Adobe Acrobat, Google Chrome
o Trade applications including Bloomberg and X_Trader
o Proprietary developed applications.
* Responsible for maintaining the ticket queue and assigning them to the appropriate group as needed.
* Respond to malware virus alerts and take appropriate steps to block, isolate, and mitigate risk exposure.
* Involve in after-hours on-call support rotation and Friday patching of PCs.
* Provide onsite support, build relationships with Executives, Portfolio Managers, and Infrastructure staff assisting them with questions, incidents, and service requests.
Project Role:
* Create packages for automated deployment - globally deploy changes and remove software.
* Create, deploy, and troubleshoot Windows 10 images via MDT/WDS.
* PC migration to the cloud, create software layering packages, set profile settings, and onboard users to Amazon Workspaces.
* Analyse and revamp current group policies.
Requirements:
* Minimum 2 - 3 years of relevant experience, preferably in the banking/financial services industry.
* Experience with Microsoft Windows, Office 365 apps, automated software deployment systems, Bloomberg, trading apps, Microsoft Deployment Toolkit, Windows Deployment Service, workstation patching.
* Strong customer support skills with a focus on delivering high-quality service.
* Strong communication and interpersonal skills and a self-starter.
* Strong collaborative skills with the ability to work effectively in a team-oriented environment.
* Ability to work in a fast-paced, high-pressure work environment.
* A keen eye for detail, a curious mindset, and a willingness to challenge the status quo.
* Displays and operates at the highest degree of ethics and integrity.
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