Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role:
Lead and inspire a team of Back Office Payment Processing Specialists to achieve operational excellence and deliver outstanding results. As a Team Leader, you'll manage performance, cultivate team growth, and ensure objectives align with business and client needs.
What you'll be doing:
* Plan and allocate team resources effectively, ensuring workloads are managed efficiently within budget constraints.
* Monitor team performance against set objectives, identify gaps, and take corrective actions to meet targets.
* Lead, coach, and develop team members, addressing performance concerns promptly while fostering individual potential.
* Organize training and development opportunities tailored to business needs, ensuring team members are well-prepared with necessary skills and knowledge.
* Drive continuous improvements to enhance operational efficiency, incorporating best practices and innovative solutions.
* Guide the team through organizational changes, maintaining alignment with company strategy, client expectations, and business goals.
* Ensure compliance with company policies and legal standards, delivering consistent and high-quality output.
What we're looking for:
* Demonstrated experience in managing and leading teams.
* At least 2 years of experience in a customer service or back-office processing role, preferably within financial services or life and pensions industries.
* Strong organizational and planning skills to manage team resources effectively.
* Excellent communication and interpersonal abilities to build relationships and motivate the team.
* Analytical mindset with problem-solving capabilities.
* Familiarity with systems, processes, and product knowledge in a back-office environment.
* Awareness of regulatory and commercial considerations relevant to the role.
* Knowledge of FSA compliance regulations to ensure standards are consistently upheld.
Benefits:
* 33 days including Bank Holidays
* Eligibility for an annual discretionary bonus scheme
* Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
* Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
* Cycle to Work Scheme & Interest free Season Ticket loans
* A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
* A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
* A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
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