Client Service Manager - Pension
Apply locations: Home - UK- England Bristol
Time type: Full time
Posted on: Posted 8 Days Ago
Job requisition id: R0011173
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Role Overview:
Due to exciting growth, we are looking for a Client Service Manager to join our dynamic and expanding team. This is a fantastic opportunity for an experienced professional with a strong background in team management and workplace pension schemes to play a key role in driving operational excellence and service delivery. As a Client Service Manager, you will be responsible for leading and developing a high-performing team, ensuring the delivery of exceptional service to both internal and external stakeholders. You will work closely with key business areas, fostering strong relationships and driving process improvements to enhance client outcomes.
Key Responsibilities:
1. Team Leadership & Development: Manage, mentor, and develop a team, ensuring they are engaged, motivated, and supported to achieve their full potential.
2. Service Delivery: Oversee the day-to-day management of pension administration services, ensuring high standards of accuracy, efficiency, and compliance.
3. Client & Stakeholder Management: Act as the key point of contact for internal and external clients, ensuring strong relationships and effective communication.
4. Process Improvement: Identify and implement improvements to streamline operations and enhance service delivery.
5. Compliance & Risk Management: Ensure all regulatory and legislative requirements are met, maintaining best practices and mitigating risks.
6. Collaboration: Work closely with other departments, including Consultancy, Operations, and Compliance, to align service delivery with business objectives.
7. Reporting & Performance Management: Monitor key performance indicators, provide reports on service levels, and drive continuous improvement initiatives.
What we’re looking for:
* Proven experience in team management and leadership, with a focus on employee development and engagement.
* Strong knowledge of workplace pensions, including administration and regulatory requirements.
* A client-focused approach with excellent relationship management skills.
* Strong organisational and problem-solving abilities with a keen attention to detail.
* Ability to work effectively in a fast-paced and evolving environment.
* Experience in process improvement and service enhancement.
* Excellent communication and stakeholder management skills.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new.
* We support each other in the small everyday moments and the bigger challenges.
* We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
About Us
Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients.
The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.
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