We are currently hiring for an award-winning membership service provider! Working in a small well-established team, you will become an integral part of the day to day running of the customer service department.
If you are an independent thinker with a hands-on approach, then this role could be perfect for you!
Job Title: Customer Service Team Leader
Job Type: Permanent, Full-time
Salary: £30,000 - £33,000
Benefits: Hybrid working, Private Health Care, 25 days holiday plus extra day for your birthday and 8 bank holidays, free parking, health care plan and much more.
Hours: Monday to Friday 35 hours per week
Location: Burton On Trent
Culture: Friendly, professional and hard-working
Responsibilities:
1. Oversee all aspects of the daily operations of the Customer Service Team.
2. Manage and coach a small team.
3. Provide outstanding member support through various channels, including email, ticketing system, and more.
4. Act as the point of escalation for complex member/partner queries, ensuring efficient resolution.
5. Nurture partner relationships to deliver effective and timely resolutions for our members.
6. Implement standard operating procedures, customer service protocols, and process documentation to improve efficiency.
7. Collaborate with internal stakeholders to enhance the member experience.
Qualifications and Skills:
1. Proven experience as a Team Leader in Customer Service Departments.
2. Strong coaching and motivational skills to inspire your team.
3. Excellent communication skills, both written and verbal.
4. Detail-oriented with strong problem-solving abilities.
This is an amazing opportunity to join a thriving organisation and contribute to their continued success. Apply now or contact Sophie Pugh on 0121 633 4999 or sophie.pugh@office-angels.com.
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