Avocet Recruitment is working alongside a highly regarded regional housing developer that requires a Customer Care Coordinator to join their team in Exeter.
Duties and Responsibilities:
1. Be the first point of contact for customers, via telephone, email, and in person.
2. Work closely with customers and Sub-Contractors to organise and schedule work, communicating effectively.
3. Assist in property handovers where necessary.
4. Review completed snagging work for approval and sign off.
5. Advise customers of agreed works and schedule trade appointments.
6. Agreed works to be clearly reported back to the Construction and Commercial team with supporting detail of labour, subcontractors, materials, equipment, and timescales required to complete works efficiently.
7. Ensure that all customer issues are dealt with quickly, professionally, and to their complete satisfaction.
8. Build robust relationships and liaise regularly with the Construction, Commercial, and Sales Departments to ensure customer issues are responded to quickly and professionally.
9. Assign and organise snagging work required to respective trades.
10. Communicate important customer care issues to the Aftercare Manager and/or Construction Director (and Directors where appropriate) for review on a weekly basis.
11. First point of contact for all appointed Sub-Contractors completing snagging works.
12. Collate and maintain individual development snagging reports.
13. Promote and act in accordance with all company values, systems, policies, and procedures.
14. Document preparation, snagging forms, booklet.
Skills, Knowledge, and Aptitude:
1. Proactive and self-motivated.
2. Effective time management - efficient and adding value to projects.
3. Ability to prioritise and able to work under pressure.
4. Ability to establish and maintain good working relationships with clients, colleagues, and Sub-Contractors.
5. Ability to demonstrate a flexible approach to work.
6. A high level of drive and energy to ensure that contracts are managed safely.
7. Can demonstrate being a self-motivated team player and a good communicator.
To apply for this position, click 'apply' now. Alternatively, feel free to reach out to Rob at Avocet Recruitment in Exeter to discuss the role in more detail.
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