L1 Application Support Engineer
Department: Infrastructure & Support
Employment Type: Full Time
Location: Glasgow
Description
Our vision at Autorek is to set the new standard in financial data automation. Our platform simplifies highly complex data, automates critical business processes, and manages regulatory change. With flexibility, security, and scalability at our core, we enable our customers to make real-time decisions that drive better business outcomes.
With an expanding portfolio of well-known clients, we are seeking capable L1 Application Support Engineers to join our Application Support team as it grows to cover 24x7 operation.
Key Responsibilities
* Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met
* Carry out initial investigations and troubleshoot where possible to resolve issues
* Escalate incidents to 2nd line support engineers as required
* Ensure the ticketing system is up to date and accurate at all times
* Participating in proactive maintenance and health check activity across our customer base
* Support the deployment of release and configuration changes following our Change Management procedures
Shift Pattern:
You will be rota’d to one of three rotating shifts (dayshift, nightshift, backshift).
Skills, Knowledge and Expertise
Required:
* Previous experience as an L1 support engineer, or relevant technical experience that would allow you to confidently assess & respond to issues relating to our application
* Excellent written and oral communication skills are essential
* Solid experience in logging and triaging support tickets
* Strong problem-solving skills
* Understanding of SLA tracking
* Experience in using and updating service desk software
The successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD.
Service Desk Operations:
* Ticket Management
* ITIL
System Administration
* Azure Active Directory/Entra ID
* Active Directory
* Windows Server 201x
Desirable:
* Educated to HNC level or equivalent in IT-related subject
Database Administration
* MS-SQL – particularly Azure SQL Database
Scripting
* PowerShell/Bash
Why work for us?
Our people make AutoRek and we want to support and show our appreciation to our people by providing the following:
* Generous 34-day holiday package including 8 public holidays
* Your Birthday off courtesy of AutoRek
* Discretionary bonus scheme
* 4% employee and employer pension scheme
* Income protection
* Private health care; extending to members of your household
* Free access to Bippit - Financial well-being advisors
* High-street discount codes
* Access to learning platforms and training courses
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