Job Title: Customer Service Manager
Key Responsibilities:
Supervise, train, and manage Customer Service Assistants and Representatives to ensure high performance.
Demonstrate strong administrative skills to support efficient customer service operations.
Maintain patience and composure when handling challenging or stressful situations.
Set and monitor customer satisfaction targets, working closely with the team to achieve consistent results.
Engage with customers daily, addressing inquiries and guiding them to the appropriate services.
Develop and implement customer loyalty programs to boost revenue and enhance client retention.
Establish and enforce customer service policies and procedures to maintain service quality.
Stay informed about industry trends and advancements to continuously improve customer service standards.