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Senior Duty Manager - Thames Ditton, Surrey
Client: Colets Health & Fitness
Location: Thames Ditton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7b14a98e869e
Job Views: 5
Posted: 16.03.2025
Expiry Date: 30.04.2025
Job Description:
About Us:
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We provide a personalised approach to fitness and well-being, creating an environment where members and staff feel valued and inspired.
Job Purpose:
As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff.
Role and Responsibilities:
Members:
* Act as the primary point of contact for members, staff, and visitors during your shift.
* Address member feedback and resolve issues promptly and professionally.
Member Experience:
* Build positive relationships with members, ensuring a friendly and personalised experience.
* Handle complaints and follow up with the relevant manager.
People:
* Lead, manage, and motivate the team to deliver exceptional service aligned with our values.
* Support and supervise team members, assisting with lunch cover as needed.
Operations:
* Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning.
* Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager.
* Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards.
* Ensure health and safety compliance across all areas.
* Act as Incident Manager and lead during emergencies, including fire evacuations.
* Manage opening and closing procedures, ensuring security at all times.
* Carry out pool tests and support various departments during peak times.
* Supervise events and ensure club security.
* Promptly prepare activity areas, ensuring equipment is safely set up, dismantled, and stored.
Finance:
* Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units.
Cultural/Values:
* Commit to the company’s values and personality, embedding them into your role.
Our Values:
* Independent: Not-for-profit, inclusive, unpretentious, and trustworthy.
* Supportive: Genuinely caring for our community, members, and each other.
* Welcoming: Doing things differently—not just another corporate gym.
* United: Building a capable team committed to our vision.
Our Personality:
* Friendly: Enthusiastically engaging with both colleagues and members.
* Proud: Driven to contribute as part of the team.
Our Anchors:
* Create the right environment.
* Be a great place to work.
* Go beyond member satisfaction.
* Fuel surplus to reinvest.
KPIs:
* Member NPS.
Qualifications and Requirements:
* First Aid and Defibrillator certified.
* Fire Warden certification.
* Customer Service training (preferred).
Preferred Skills and Experience:
* Strong understanding of health and fitness operations.
* Supervisory or managerial experience in leisure or hospitality.
* Leadership and communication skills to inspire and motivate a team.
* Knowledge of health and safety regulations (training can be provided).
* Food Hygiene qualification (or willingness to obtain one).
* Ability to multitask and remain calm under pressure.
Personal Qualities:
* Motivated, friendly, and approachable.
* Proud of delivering high-quality service.
* A proactive, can-do attitude with problem-solving abilities.
* Passionate about making a difference in a not-for-profit environment.
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