What will I be doing?
As a Customer Service Advisor, you will be supporting the Regional Customer Hub to provide excellent customer service to our current client base.
This will involve onboarding new customers as well as being the first point of contact on the phone and via email, handling general requests, resolving queries, and when required, carrying out account reviews.
Our aim is to provide the best possible experience for all of our customers, keeping them informed, engaged, and maintaining proactive relationships.
What are the requirements?
* Previous administration experience, with the ability to create and maintain positive customer relationships whilst managing expectations.
* Professional, confident, and efficient, with excellent communication skills and a passion for putting our customers first.
* Resolving customer problems promptly, whilst proactively promoting customer loyalty through account reviews and retaining existing accounts.
* A true team player, with the ability to be flexible, support, and collaborate with the team where necessary.
Who we are
At SUEZ, the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect – acting ethically and with integrity – is one of our core values. We’re passionate about the environment and believe in protecting our world. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services.
We thank our people for all they do with development opportunities, wide-ranging benefits, and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.
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