About the Role
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Providing dynamic leadership you will proactively and positively lead on the development of the Library's customer experience (on campus and digitally) to ensure a consistent and excellent service to all our customers. You will be leading and continuing to develop a high performing and flexible team with a ‘one team' approach that puts the customer at the heart of everything we do.
You will support the campus experience by contributing to the development of library spaces, adapting to an evolving teaching & learning environment in line with the University strategies. Based in the University Library, and with responsibility for the customer experience and space in the Poetry Library, you will lead a large team in the operation of a 24/7 service in term time and which attracts over 1,000 users at busy periods.
The Library and Cultural Services team are resourceful and passionate about providing an excellent and evolving service to the University's 38,000 students and 5,000 staff. Digital innovation, service development and an outstanding customer experience mean everything to us. We are agile, collaborative, inclusive and bold. You'll get the chance to learn new skills, explore your interests, and get involved in exciting initiatives. You'll be given all the guidance and support you need to help you make a contribution that makes a difference.
About you:
If you have successful experience of building and developing teams in a customer focused environment, the development of library spaces, excellent leadership, change and project management, service measurement and evaluation, and a commitment to amazing service in an education setting we'd love to hear from you.
Please see the attached Job Description below for further information on the person specification for this role.
In Library Services we live by our principles:
Our presence in the University
1. Our Library is the perfect fit for Manchester Met. It is specific, relevant and tailored to our University.
2. We are trusted, valued and integral to the University, working in partnership with all our stakeholders.
Our contribution to teaching, learning and research
3. We are embedded in every stage of the student journey and research lifecycle, providing knowledge and expertise to enable student success and research excellence.
4. We acquire, curate, interpret and manage content (print, digital and objects), facilitating engagement by making it visible and usable.
5. We are passionate about providing an excellent, responsive and evolving service, always taking a customer-first approach.
Our spaces
6. Our library is the beating heart of the campus. It is a welcoming and inclusive environment that fosters community and belonging. It is a place to learn well and live well.
7. We develop innovative physical and digital spaces and robust infrastructures to stimulate the creation, discovery and dissemination of knowledge.
Our people
8. We are one team with a shared culture and values. Our people are empowered and supported to be their very best in pursuit of our vision. We are agile, collaborative, inclusive, innovative and bold.
Our reputation
9. Our library, museum and archives are sector-leading with high visibility, profile and impact. We are thought leaders in our professional communities.
For any enquires please contact Jasmine King