Who You Are We are seeking a dedicated and organized individual with a genuine commitment to providing high-quality service. Experience working with older people and/or those with disabilities is desirable. A strong customer focus and the ability to communicate effectively with a diverse customer base are essential. What the Job Involves This role offers a wage of £18.55 per hour for a 36-hour work week spread across 5 days, primarily based at Magdalen House but mostly working from home. The successful candidate will deliver a Borough-wide service to all customers, involving internal and external liaison with various parties. Providing excellent service consistently to all customers is a core responsibility. Skills Knowledge of welfare rights and benefits Experience in financial assessments Understanding of Sefton's Disabled Facilities Grant/loan conditions Familiarity with office systems, processes, and procedures Private sector housing knowledge