You will need to login before you can apply for a job.
Infrastructure Maintenance Protection Co-ordinator - 12 month secondment*
Sector: Transport and Logistics
Role: Assistant
Contract Type: Permanent
Hours: Full Time
About Network Rail
The West Coast South route stretches from the south of Crewe to London Euston, carrying millions of passengers, and up to 10% of the countrys freight traffic each year. Our route contains the West Coast main line which stretches over 1,000 miles of track and has 64 passenger stations. Its also the busiest mixed-use railway in Europe, forming Anglo-Scottish journeys between London, Glasgow and Edinburgh, as well as providing commuter links to the capital through Hertfordshire, Northamptonshire, and Buckinghamshire.
The West Coast main line was electrified in the 1960s, allowing for longer, faster train services for passengers and freight. This meant that London Euston Station has to be rebuilt to create space for the new overhead equipment and was the first station in London to provide express passenger journeys to distant cities.
Our North West & Central region runs from London Euston and Marylebone in the South through the Chiltern and West Midlands regions, the North West of England, and Cumbria before joining with Scotland at Gretna. We are home to the West Coast Mainline, the busiest mixed-use railway in Europe, serving London, Birmingham, Manchester, Liverpool, Edinburgh, and Glasgow.
We are committed to transforming the North West & Central region into a customer-focused service organisation, putting passengers first. We will prioritise safe, reliable train services against the ongoing need to build a bigger, better railway capable of transporting more people and produce in the future.
For us, Diversity means recognising differences between people while valuing the contribution they make. Inclusion means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
We value the commitments you may have outside of work and will consider flexible and hybrid working applications. If we can make it work we will!
Brief Description
This role is central to building strong relationships between Network Rail, local authorities, stakeholders, and communities. Youll resolve public complaints efficiently, ensure compliance with safety and environmental standards, and manage budgets while safeguarding Network Rails reputation. Key tasks include developing compliant work plans, performing quality checks, and engaging with communities to keep them informed about impactful projects. This is a chance to drive meaningful outcomes in a dynamic and rewarding environment.
Please note this is a 12 month FTC
About the role (External)
Every day will be different, but you can expect to be involved in the following activities:
1. Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.
2. Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.
3. Manage environmental issues to maintain compliance with environmental legislation.
4. Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.
5. Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.
6. Undertake an appropriate programme of work quality checks.
7. Develop, agree & manage a plan of works, compliant with Network Rail Standards that satisfy all stakeholders expectations.
8. Manage the budgetary spend for contractor resource and staff where instructed.
9. Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.
10. Manage the expectation of our neighbours to protect the reputation of Network Rail.
In order to be successful in this role, we would like you to have/to be:
1. Qualified to HND/HNC level or equivalent experience
2. In depth understanding of corporate policy regarding dealing with public complaints
3. Proven successful track record in customer relationship management
4. Able to demonstrate highly developed problem solving skills
5. Able to demonstrate excellent interpersonal, influencing, communication and organisation skills
6. Proven ability in influencing internal & external stakeholders
7. Detailed knowledge of Network Rail Standards
8. Good knowledge of the Statutory Railway Notices; including by-laws
We would also like but it isnt crucial to have/to be:
1. Knowledge of operational railway environment
2. Experience of Outside Parties Work
3. Detailed knowledge of functional disciplines including maintenance and operations
Company
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.
We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.
Your health, wellbeing and benefits
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.
We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.
We have a range of benefits including:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.
Disability Confident Leader
Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
Create a job alert and receive personalised job recommendations straight to your inbox.
#J-18808-Ljbffr