About the role
We have an exciting opportunity to join our Water Service Planning Team as a Network Performance Coordinator working with your colleagues to deliver performance improvements across several of our regulatory commitments.
Currently, there are Coordinators in place for Supply Interruptions, Leakage, and Water Quality contacts. These roles have an excellent track record at improving performance and raising awareness of challenges and opportunities.
The Performance Coordinator role balances technical investigations and knowledge with communication and engagement skills.
We now have opportunities to for you to join the team and help us continue to drive performance across a wider range of commitments including water treatment works outages, water quality and compliance.
About you
If you are data and solution focused, continually looking to improve processes and want to make a difference in the water industry, we want to hear from you.
You will a play a central role in developing actionable insights which help drive our performance. You will need to be a strong communicator as successful delivery can only be achieved through effective liaison and coordination with several key external, operational and support departments.
As the post holder you will need to demonstrate a sound knowledge of our regulatory environment, and an understanding of water treatment processes and water distribution systems.
The ability to work in a methodical and systematic approach to tight deadlines for all stakeholders with the aim of getting things right first time, every time, is essential. You will also need to be able to travel, and therefore a full UK driving licence is an essential requirement of this role.
You will use your experience in a technical discipline, such as mathematics, or science to understand and develop better ways of working toward regulatory targets. You will be confident engaging with stakeholders to communicate your findings whilst positively challenging.
Interviews will take place online on week beginning Monday 7th October 2024.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don’t have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Benefits to include, here’s just a few of them:
1. Enhanced maternity pay
2. Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
3. Company pension scheme
4. Digital GP
5. Award winning wellbeing website
6. Employee Assistance Programme
7. Life assurance
8. Qualification loans
9. Professional subscription
10. Buy and sell annual leave
11. Discounts and cashback offers
This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked
Please note this role may require a DBS to be completed prior to employment