About the Client
My Client specialise in test, inspection, repair,maintenance and installation of Electrical, Fire & Security and Mechanical projects .The main works involve the removal of some existing redundant equipment and the installation of new equipment such as; fire pumps, controls and refurbishment of tanks, at roof level, along with works in the basement plant room
About the Role:
The Project manager is responsible for security projects, quoting, service, small works, and maintenance delivery through the Senior Engineers and Regional Engineering Teams.
This will involve access control, door entry, CCTV, warden control systems and fire alarms.
The Project Manager will be accountable for delivering projects, services, small works, and PPM maintenance per client`s expectations and SLAs.
Project Manager Duties and Responsibilities:
Customer Service
Foster a partnership approach with clients to understand their needs and minimize any service misses
Manage any escalated customer complaints quickly and to a satisfactory outcome for both parties
Collaborate with the Administrator and Operations Management Team with growing the service and small works contracts within your region
Carry out site surveys for projects, service, and small works and provide quotations in line with the business requirementsTeam Management and Support
Proactively manage the team to ensure high levels of performance and attendance, and supporting the team of engineers
Monitoring service delivery levels, and influencing, directing, and working with the Service Engineer(s) to ensure the required standards of service are achieved.
Provide an escalation point for Senior Service Engineers and Call Out engineers (out of hours), to ensure customer issues are dealt with promptly
Develop working relationships with cross-functional teams, including internal teams and support our customers
Support the team to ensure jobs are complete/ rebooked in a timely manner
Ensure Engineer vehicles are maintained in line with Company procedures and to ensure stock is stored within the vehicle safely and securely, in addition to ensuring vehicle stock is maintained in reflect of customer needsAbout the Candidate:
Experience in Project Management across the security industry
Knowledge of Access Control, Door Entry and CCTV a must
Experience in Local Authority/Social housing
Strong organizational and time management skills with the ability to coordinate multiple priorities and deadlines
Highly competent in electronic security systems technology
Excellent relationship management, motivating, and people skills
Excellent verbal and written communication skills
Previous experience working within the Electronic Security industry