Customer Support Executive
Responsibilities
1. Handling inbound customer calls and providing customer support
2. Responding to website 'Live Chat' messages
3. Logging enquiries, notes and documents onto relevant CRM systems
4. Maintaining company information in line with the general data protection regulations
5. Managing incoming meter readings
6. Customer query administration
7. Working on small projects provided by your Manager
8. Adhering to internal processes and completing actions within company time frames
9. Gaining recognition for Dyce Energy's services through customer surveys and reviews
10. Liaising with suppliers regarding Customer Queries
11. Attending regular Team Meetings
12. Inbox Management
Skills/Attributes
Essentials
1. Professional telephone manner
2. Organisational skills
3. Computer literate and competent in a variety of software packages including: Microsoft Word, Excel, Outlook
4. Numerical literacy
5. Excellent communication skills
6. An ability to build rapport
7. Punctual
8. Trustworthy
9. Confident
10. Energetic attitude
11. Committed
12. Hardworking
Desirable
1. Advance user of excel with VLOOKUP knowledge
2. An understanding of the energy market
3. Customer Support Background
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