Description
We are currently seeking aCustomer Service Administratorto join a well-established, family-run SME based inNewtown, Powys.Working within a busy existing team of 6 you will be required to provide friendly, helpful customer service, develop a base of existing accounts & bring on new customers.
Key duties and responsibilities
1. Answer incoming telephone calls in a timely and professional manner
2. Processing of telephone, email & website orders
3. Advise customers of products and services on offer
4. Professionally handle customer queries & resolve any issues in line with personal level of responsibility
5. Develop and maintain relationships with existing accounts
6. Take part in daily telesales campaigns to develop customer relations and increase sales
7. Make proactive sales calls to potential new accounts
8. Conduct follow up calls to existing accounts to promote new products and services
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