Summary
To act as Receptionist/Administrator in the school office, by providing support for a range of office functions. As part of this position you will be receiving, signing in and dealing with or directing pupils, parents and other school visitors as appropriate.
Wage
£11,648 a year
The salary listed will be pro rata as this position is term time only. The National Minimum Wage increases in April 2025.
Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.15am - 4.00pm (Term time only)
35 hours a week
Possible start date
Saturday 1 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Providing reception and switchboard support to the school
* Providing clerical support to the school’s administrative function
* Taking telephone calls and delivering messages as appropriate
* Receiving and sorting incoming mail for delivery to appropriate staff
* Recording, stamping/franking and posting outgoing mail
* Routine word processing, as and when required
* To upload new information to the school website
* Individuals have a responsibility for promoting and safeguarding the welfare of children and young people he/she is responsible for or comes into contact with
* To ensure all tasks are carried out with due regard to Health and Safety
* To undertake appropriate professional development including adhering to the principle of performance management
* To adhere to the ethos of the school
* To promote the agreed vision and aims of the school
* To set an example of personal integrity and professionalism
* Attendance at appropriate staff meetings and parents evenings
* Any other duties as commensurate within the grade in order to ensure the smooth running of the school
Where you’ll work
Highters Heath Lane
Kings Heath
Birmingham
West Midlands
B14 4LY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HEART OF ENGLAND TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* The apprentice will have an assigned Educator from Heart Of England Training whom they will meet with remotely via teams monthly
* They will work towards a Level 3 Business Administrator Apprenticeship standard, including Functional Skills in maths if required
More training information
* Heart of England Training is a national training provider with over 40 years' experience
* We offer apprenticeships and full-time courses across a broad range of industries including teaching, management, administration, customer service, marketing, hairdressing, beauty therapy and football education
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Administrative skills
* Team working
* Non judgemental
* Patience