Medical Secretary role available, to help support the Medical PA's and the clinical team. The post holder will be responsible for the provision of an efficient secretarial service to a consultant team within the Clinical Unit. He/she will liaise with all colleagues within and with internal departments and external agencies to ensure the continuity of patient treatment.
Main duties of the job
The role of the Medical Secretary is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. The role of the Medical Secretary has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant's clinical practice and administrative team.
Job responsibilities
* To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
* To type and distribute clinical and general correspondence in line with Trust standards.
* To have responsibility for the input and maintenance of good quality data.
* To maintain a bring-forward system.
* To demonstrate a commitment to the delivery of a high quality service to patients and other service users, and to assist in diffusing informal patient complaints.
* To perform any other ad hoc duties appropriate to the post that may be required.
Person Specification
Qualifications
* Good general education, educated to GCSE level or equivalent.
* Competent at Microsoft Excel, Word and Outlook.
* European Computer Driving License (ECDL) or Equivalent.
Experience
* Previous medical secretarial or administrative experience.
Skills
* Understanding of medical terminology (preferably oncology).
* The ability to communicate effectively in both written and spoken English to a wide range of people.
* Willingness and demonstrable ability to work as part of a team.
* Evidence of ability and initiative to prioritise a busy workload.
* Evidence of ability to work without close supervision.
* Evidence of ability to remain calm when under pressure and cope with unanticipated demands.
* Evidence of ability to handle sensitive information without compromising confidentiality.
* Evidence of commitment to delivering high quality customer service.
* Demonstrable awareness of the needs of the multi-disciplinary team.
Other requirements
* Self-motivated to produce good quality work.
* Demonstrable evidence of personal and professional development.
* Able to be flexible to meet the needs of the role.
* Smart Appearance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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