Nurse Case Manager
About the Role:
We are recruiting an experienced nurse to join our Government team in a dynamic, diverse and fulfilling role. Our Nurse-led team, which includes doctors, coordinators and administrators, looks after overseas-based government employees and their families from a medical perspective. This role presents an exceptional chance for nurses to transition from the rigors of a clinical setting to a UK office-based position, all while continuing to apply their invaluable nursing expertise.
Key benefits:
Office-based work whilst maintaining patient contact using telephone and technology; flexible working day shift patterns; Healix academy support providing opportunity for personal development and qualifications (e.g. ILM5 management, leadership, clinical pathway streamlining, risk management); repatriation flight work; company benefits (e.g. pension, EAP, life insurance, wellbeing).
As a Medical Case Manager, you will play a pivotal role in addressing the healthcare needs of our diverse patient base worldwide. Your responsibilities could include:
* Conducting routine medical case management activities with a focus on patient well-being and satisfaction.
* Offering medical advice and recommendations to patients and clients through direct communication channels, regardless of their geographical location.
* Liaising with international medical professionals to obtain crucial medical information, coordinate treatment, and make recommendations for care changes or upgrades.
* Assessing and evaluating medical reports and writing referrals to ensure appropriate action is taken to support patients both with their acute care needs and to ensure their employer/insurer fulfills their duty of care.
* Evaluating medical standards of care at the patient's location against international standards and advising on fitness to fly.
* Conducting pre-travel screening assessments and providing pre-travel overseas medical planning advice.
* Working collaboratively within own competency, providing advice to non-medical staff, and consulting with our in-house doctors to make a clear safe medical plan for patients.
* Arranging medical evacuations and repatriations via commercial carriers with medical escorts or by air ambulance.
* Opportunities to act as a medical escort on international repatriations.
* Involvement in internal quality-improvement projects.
About You:
* Registered General Nurse, with a current NMC pin.
* Prior experience in clinical case management is advantageous.
* Possesses exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint, and databases.
* Experience in one or more of the following areas:
o Primary Care / General Medical / Surgical Nursing – adult and/or paediatric
o Acute Care (ICU/ED/AAU)
o Cruise Ship Nursing
o Military Nursing
o Public Health/Travel Health Nursing
o Humanitarian/NGO work
* Demonstrates adeptness in identifying critical medical issues and promptly escalating them for appropriate case management.
* Excels under pressure within a fast-paced environment, displaying adaptability and empathy.
* Communicates effectively in written and spoken English, exhibiting strong communication skills.
* Proficiency in additional language(s) is advantageous.
* Enjoys working in a collaborative team in a professional business environment, making clear plans both short and long term for patients.
* Looking for a new challenge using your nursing experience to problem solve for patients who might be anywhere in the world.
Required Criteria
* Hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.
* Basic IT skills along with excellent written and verbal communication skills.
* Ability to work within a team environment as well as directly with clients.
* Ability to work independently in order to plan and manage their caseload.
Desired Criteria
* Experience of working within a government, military or overseas environment, or medical insurance, assistance sector, or repatriation experience would be an advantage.
Skills you'll need
* Nursing Qualification
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