A fantastic opportunity to join one of the fastest moving and largest departments at The Cumberland. Working within the diverse teams that include Mortgage Services, Redemptions, and Investment Services this will provide you with an environment to build and grow your skill set. You’ll also be involved in: Supporting the Operations Function in delivering kinder banking and ensuring our customers receive exceptional service. Working closely with all Departments Supporting Distribution and Customer Care. To allow us to meet both internal and external customer expectations we must work together to achieve our required SLA’s. For the business grow, we need to make sure that we are servicing our existing customers correctly and in a timely manner. Supporting the transformation programme as required. Team Members to become multi skilled and agile. A love of process improvements - To develop and implement new ways of working to ensure processes are simplified, streamlined, and cost effective. About you You’ll have an understanding of CBS operational areas and the ability to communicate with people at all levels to build and sustain relationships, as well as working ‘on the ground’ with people across all areas. You’ll have the ability to work towards achieving deadlines and be adept at progressing tasks both as part of a team and on your own initiative. You’ll also have a drive and determination to learn new systems and processes. Skills, abilities, and behaviours: Customer Focused: To act with integrity and Treat Customers Fairly. Operational Excellence: Understand how strong operational delivery supports the vision and strategic plan of CBS and can challenge, identify, develop, and implement new and improved processes. Risk Aware: To be responsible and report risk as identified. Building relationships: Working with Op’s colleagues and the wider team to discuss complex issues that require a resolution and meet customer expectation. The Benefits Holidays - 25 days holiday (pro rata for part time) Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development. Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing Champions, and Cycle to Work scheme. Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.