The Digital Helpdesk Support Apprentice will work towards being the first point of contact for IT and digital support queries, providing technical assistance to MCR staff, Pathways Coordinators and mentors. This is an opportunity to gain hands-on experience in troubleshooting IT issues, maintaining systems and supporting digital applications while working towards a SQA apprenticeship certificate.\nThis apprenticeship offers a fantastic opportunity to develop technical skills, problem-solving abilities and customer service experience within a professional IT environment.\n Working towards completing a Diploma in Digital Applications Support at SCQF Level 6.\nMeet with the QA assessor every 5 weeks on Teams and complete coursework.\nAttend two separate one week blocks of virtual training sessions on MS Suite and troubleshooting, PC fixes and GDPR.\nTraining on Google Workspace applications, Wordpress and Salesforce.\nStay updated with the latest IT trends, tools and best practices.\n Interest and basic knowledge in IT and digital technology\nGood problem solving skills\nStrong communication skills\nWell organised\nCommitment to MCR's value\n