Organisation- Customers, Communication and Technology
Job- Technology Development
Position Type- Full Time
Job title: Senior Solution Architect – Workforce Management
Salary: Up to £80,500 (inclusive of a non-consolidated allowance)
Location: Pier Walk, North Greenwich
Contract Type: Permanent TFL Band 3
Overview
TfL exists to move London forward safely, inclusively, and sustainably. London’s success depends on colleagues continuously improving and innovating to make moving around our city more safe, inclusive, and sustainable. We have the opportunity to improve people’s lives and help our city navigate the future more than almost any other transport body in the world.
To do this we have to navigate an ever-changing environment. Technology is evolving at breakneck speed. When and how customers use our network is shifting. The climate emergency is accelerating. TfL needs Solution Architects to work on projects that cover all of its responsibilities: public transport, roads, walking, cycling, real estate, asset management, regulation, and enforcement.
We are looking for solution architects who are passionate about working for TfL, have the business and technical skills to help deliver complex solutions across multiple technologies, business units and technical teams. Interpersonal skills are as important as your technical capabilities. You must be a critical thinker, with the ability to research and provide summarised results. You must be comfortable presenting your recommendations to all role levels within impacted business and technical teams. You must be able to prioritise your work, meet deadlines, anticipate, and resolve problems.
This role will initially be recruited to work on the implementation of a workforce management solution across a number of operational teams within TfL. The solution will be deployed over a number of phases, covering up to 19 different business units and around 27,000 application users. This will allow TfL to optimise deployment of colleagues, provide automated solutions to common workforce use cases (publication of shifts, work allocation, time recording, requesting leave, managing overtime, changing shifts, advertising shifts) and improve mobile colleague safeguarding through real-time geolocation data capture. A more detailed summary of role requirements is listed below.
The role requires you to be in the office 50% of your time. The technology and development teams are based in North Greenwich.
Overview of project/role
You will be responsible for the creation of project level architecture designs for solutions that are built in-house or are delivered by partners. In creating the solution architecture, you will build consensus and gain approval from impacted business and technical teams. You will support project teams through delivery to ensure the desired outcomes are achieved and design changes are fully considered, agreed, and approved.
Key Accountabilities
* You will ensure that the project vision, scope, and desired outcomes are properly defined and will meet the needs of the business.
* Understand organisational objectives and external drivers. For example, legislation or industry compliance.
* Work within business and technical constraints.
* Work with colleagues in other technical teams to ensure principles and best practice are applied.
* Ensure that functional and non-functional requirements are fit for purpose. Ensure they align with project scope, vision, and criticality of the service.
* Stay up to date with technology trends and approaches.
* Analyse and present solution options to business and technical stakeholders. For example, develop build verses buy options.
* Work with technical teams to build costs and delivery estimates.
* Manage risks, decisions, and assumptions in a transparent way.
* Design and document high-level and low-level designs. Ensure their approval through formal governance.
* Communicate and work collaboratively with business and technical stakeholders. Help teams to understand technical and business perspectives in order to build consensus.
* Support project teams through delivery to ensure the desired outcomes are achieved and design changes are fully considered, agreed, and approved.
Knowledge, Skills & Experience
* Experience as an architect on large scale, complex technology projects with responsibility for designing products, systems, components, and service integration.
* Experience of designing integration solutions across internal and external services on the cloud and on-premises.
* Be able to define and apply solution design patterns. For example, integration, microservices, data management, web & mobile applications, SOA and IoT.
* Be able to produce designs using UML, Sparx Systems Enterprise Architecture, Visio and Office 365.
* Experience of working on medium and large-scale public sector IT procurement projects.
* Qualification in a relevant subject area is desirable (e.g., Solution Architecture, TOGAF)
* Industry knowledge of Information technology trends, particularly those within public transport operations and payments.
Understanding of IT systems with specific experience of designing software solutions across some of the following:
* Transport and retail ticketing.
* Payments processing systems, including front, middle, and back-office functions.
* Transport planning and scheduling systems.
* Network operations and control systems.
* Crime prevention and revenue protection.
* CRM Systems.
* Incident and Case Management systems.
* Video capture and situational awareness.
* Document Management Systems.
* Asset management, monitoring, performance, investment planning systems.
* GIS, CAD, BIM systems.
* Cloud Computing e.g., Azure and AWS.
* API design and integration patterns.
* Mobile applications.
* Web site applications.
* Database applications.
Workforce Management Role Requirements
You will have experience of designing solutions for large scale workforce management implementations. These projects will have significant amounts of systems integration to support complex end-to-end business processes. Your experience will cover:
* Experience of implementing workforce management systems (demand driven forecasting, personal resource planning, time & attendance).
* Be able to provide workforce management consultancy to business and technical teams.
* Systems integration with SAP HCM and SAP Success Factors.
* Systems integration with skills & accreditation, incident management, asset management and industry specific operational management systems.
* Systems integration using Azure integration design patterns and services.
* Mobile application integration (linking and embedding applications to create a seamless end-to-end user experience).
* Geolocation for intelligence-based task allocation, routing, and safeguarding.
* Experience of implementing UKG and Passport workforce management solutions is desirable.
* Experience of UKG systems integration using Boomi is desirable.
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
* Please apply using your CV. Word format preferred and do not include any photographs or images
The closing date for applicationsis 22/11/2024 @ 23:59
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
* Final salary pension scheme
* Free travel for you on the TfL network
* A 75% discount on National Rail Season Ticket and interest free loan
* 30 days annual leave plus public and bank holidays
* Private healthcare discounted scheme (optional)
* Tax-efficient cycle-to-work programme
* Retail, health, leisure, and travel offers
* Discounted Eurostar travel
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