We are looking for a dedicated and enthusiastic Students' Union Adviser to provide money and academic advice, guidance, advocacy and support to help our students navigate the various challenges they face. This is a fantastic opportunity to make a real impact by ensuring students have access to the resources, advice, and representation they need to achieve, progress and thrive. If you are committed to creating a positive and inclusive student experience, we look forward to accepting your application!
Though we support and signpost our students regardless of their issue, the majority of our caseload relates to Student Finance and other money issues so applicants with relevant experience and expertise are encouraged to apply. Working within a team of five Advisers to deliver our free, impartial and confidential service, the successful applicant will advise students on primarily Money, Academic and Disciplinary matters. As a dynamic and agile organisation, we always signpost or advocate where we cannot directly advise, and so expect to help students facing challenges from everything from housing to sexual violence.
Our Advice Team advises across telephone, Microsoft Teams and face to face appointments, alongside monitoring a shared email inbox, supporting colleagues with research and data analysis, contributing to and creating various resources and occasionally attending university committees or working groups to provide technical expertise. Occasional weekend and evening work (to support the delivery of Open Days) will be required, as well as work at our university's Stafford site. We do great work for our students; Be A Part Of It.
Details of the role
Hours: Full time, Annualised Hours.
Holiday: 5 Weeks per year plus Bank Holidays pro rata (That's 33 days!)
Start date: March 2025 onwards
Working Hours: Monday to Friday with occasional evenings and weekends
Interviews: 19th March 2025
Closing date: 12th March 2025 at 4pm
To be a successful Students' Union Adviser you will need:
* At least 12 months experience in advice work (paid or unpaid) demonstrating managing a case load, actively prioritising work, assessing risks, collaborating and communicating appropriately within deadlines.
* The ability to demonstrate an in-depth understanding of at least one of the following areas of advice; housing; benefits; finance; consumer; legal.
* An attention to detail to ensure that the advice given and case notes are always to a high standard.
* Excellent written and verbal communication skills and an ability to empathise with and sensitively support all clients or liaise in a professional manner with external stakeholders.
* The ability to work flexibly as part of a team.
* Excellent Office 365 skills, including everyday use of Sharepoint and Teams.
Don’t meet every single requirement?
Studies have shown that women and people from black, Asian, Arab, Gypsy, Roma and Traveller communities are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a more diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every point in the job description, we encourage you to apply anyway. You could be just who we are looking for.
About Staffordshire University Students' Union
Staffordshire University Students' Union is the representative body for the 13,500 students that form our community here at the University of Staffordshire. Our vision is that every Student will be proud to be a part of Staffs - that they'll be proud of their academic achievements, their University experience and their community.
Benefits Of Working With Us
* Convenient Campus based location
* Flexible annualised hours
* 33 days holiday increasing to 35 days after 5 years of service.
* Volunteering scheme
* Enhanced maternity and paternity pay
* Supported learning loans
* Employer matched pension scheme
* Employee Assistance Programme
* Eyecare vouchers
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Education and Training
Industries
* Higher Education
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