Welcomes members and new members, answers questions, resolves problems, and explains various membership and warehouse programs. Processes membership sign-ups and renewals. Provides prompt and courteous member service to all members. Follows proper safety and security procedures and standards.
Job Duties / Essential Functions
* Welcomes and communicates with members and potential members, in person, by phone, or by mail.
* Answers questions, resolves problems, and explains membership and warehouse programs.
* Reviews membership and warehouse programs to keep knowledge up to date.
* Processes new membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties.
* Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary.
* Collects membership fees as keyed to computer by cash, and debit/credit terminal.
* Issues receipts.
* Provides and arranges for prompt and courteous member service.
* Answers phone, runs to the floor to check item availability, directs members to products, and service locations.
* Enlists assistance for member loading and shopping.
* Responds helpfully to member concerns, secures manager assistance as necessary.
* Assists at refund counter or with marketing as necessary.
* Cleans department, stocks forms, and cleans and supplies printers.
* Follows proper Membership and general safety and security procedures and standards.
* Assists in other departments of the warehouse as necessary.
* Provides prompt and courteous service to members, employees, and suppliers.
Ability to operate vehicles, equipment or machinery
* Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, handheld scanner, radio.
Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education / Training: High School Certificate or higher.
Licenses / Certifications: None
Experience / Skills: Membership, cashier, customer service or comparable experience.
Other specific requirements
Satisfactory Criminal Record Check.
Full COVID-19 vaccination or medical contraindications certificate.
* If successful, you will be required to undertake role & department specific training within specified timeframes.
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