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Role Purpose:
We are recruiting a technician to join the team located in Docklands. The successful candidate will be responsible for ensuring technical matters relating to Control Systems Plant and Equipment Maintenance on-site follow Health, Safety, Environmental, and Legislative requirements.
Role Summary:
* Act as the first response to critical alarm notifications across campuses by liaising with and providing information to the Clients Service desk team.
* Supervise the day-to-day operation of the maintenance team to ensure effective and efficient operation of hard services facilities across data centres.
* Ensure high-level service delivery and timely completion of reactive tasks within customer SLA.
* Work alongside the manager to help service delivery.
* Adhere to all quality, health & safety, and environmental policies within the Data Centre.
Primary Objectives:
* Provide a technical point of contact for client and site technical staff, ensuring all planned/reactive works on various systems are completed to the correct client and legislative standard.
* Monitor and assure the environmental controls within the building/specialist areas conform to the required specifications and tolerances.
* Apply change control to documentation, software, and hardware.
* Develop methods of communicating changes to client and internal teams.
* Review alarm management protocols.
* Liaise with site and client management during any emergency operations or procedures.
* Responsible for equipment and services inspections, testing, planned maintenance, modifications, and fault finding.
* Investigate, diagnose, and rectify faults on mechanical/electrical distribution systems, plant, and equipment.
* Start up, operate, and shut down service plant, equipment, and systems when authorized.
* Report to and seek advice from the Team Leader on all operational, regulatory, and statutory compliance matters.
* Conduct technical and quality audits to ensure assets and operations are technically and statutorily compliant.
* Provide professional technical input during investigations, RCAs, A3s.
* Identify and agree on system enhancements to improve resilience and performance.
Main Duties:
* Supervise the operation, maintenance, and repair of all critical environment systems while maintaining 100% uptime to all critical power systems.
* Monitor and respond to BMS & EMS alarms for specific sites.
* Understand all works being completed in building which affect the mechanical and electrical infrastructure and/or operations of the site data halls.
* Develop and maintain all site mechanical and controls and BMS-related procedures, including EOPs, SOPs, MOPs. Ensure all documentation is consistent with current client standards.
* Provide standby support for shift support if required.
* Make calculated judgments on the sequence of alarms from the monitored data centres.
* Escalate any incoming alarms following alarm management matrix, updating customer service desk and correct on-call handler.
* Produce clear and concise updates on actions seen and taken from BMS alarms.
* Communicate effectively with vendors upon call out and when onsite until completion of works.
* Update Si Local Ticket System and follow up on all BMS defects through daily shift reports and CMMS open WOs.
* Remotely reset units and adjust temperatures for sites if requested.
* Analyse PUE data for our client and place within report, supporting energy efficiency and maintaining customer targeted PUE.
* Produce weekly Battery Monitoring reports and oversee and produce “real-time” UPS discharge reports during the EMEA UPS maintenance servicing.
* Assist with providing monthly management report information for the customer.
* Monitor Mimic, BMS & Alarm Systems.
* Control permit to work system, ensuring all live permits are clearly visible.
* Ensure no ATW permits are authorized that run the risk of affecting data halls.
* Report and improve incident management.
* Access permits where applicable for customer works via outlook planner – review RAMS to ensure any risks that haven’t been captured are addressed.
* Oversee switching schedules for planned and reactive maintenance and support.
* Review switching schedules where other internal/external contractors are associated.
* Maintain relevant logbooks in accordance with System Control.
* Work with the Technical Manager to ensure alignment with shift teams and attend team briefings.
* Maintain all BMS controls and equipment at optimal operational level, including calibration of all sensors.
* Specify and record the Technician Training program and assist with mock drills and scenario training.
* Assist in the development and training of technicians and apprentices with BMS-related issues.
Core Competencies:
* Formal electrical apprenticeship
* Strong experience in building services
* cGxP Experience/Training
Mohammed Siddique
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