Join our Customer Service Team!
Pay: £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.
The role is full-time (37.5 hours per week) and office-based at West Strand Business Park in Preston, PR1 8UY.
We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting the Tax-Free Childcare (TFC) campaign. TFC is a scheme for Government support towards the cost of childcare for working families. In this role, you will support families and make a difference by helping them.
Responsibilities:
1. Provide excellent customer service to our customers.
2. Resolve customer queries in a timely and efficient manner.
3. Work with team members to meet customer service goals.
The role is full-time (37.5 hours per week), Monday - Friday, 8am - 6pm.
What we offer:
1. 25 days annual leave per annum, increasing to 33 days post 12 weeks.
2. Staff discounts (range of lifestyle goods and services).
3. Pension contribution.
4. Personal Accident Insurance.
5. Eye care vouchers.
6. Referral Schemes.
7. Save-As-You-Earn Scheme.
8. MyPath Development programme.
What we are looking for:
1. A positive attitude and a can-do spirit.
2. Flexibility and the ability to adapt to new situations.
3. Excellent communication skills, both written and verbal.
4. The ability to work independently and as part of a team.
5. A passion for providing excellent customer service.
If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you! Apply now.
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