We are seeking a highly skilled Technical Support Specialist to join our established business as a Support Engineer / Support Analyst. The role will involve supporting a range of customers across various industries, with a focus on providing exceptional service and resolving technical issues efficiently.
Key Responsibilities:
* Providing first- and second-line support for IT-related queries and incidents
* Troubleshooting and resolving complex technical issues in a timely manner
* Collaborating with the 1st line team to ensure seamless customer experience
The ideal candidate will have a strong background in IT support, excellent communication skills, and a proactive approach to problem-solving. Salary: £28,750 - £33,500 + benefits.
This is an exciting opportunity to progress your career as a Support Engineer / Support Analyst, working with a structured 1st, 2nd, and 3rd line team. Our company culture values continuous learning and professional growth, making this an ideal role for those looking to develop their skills and expertise.