JOB DESCRIPTION Breastfeeding Peer Support Group Facilitator 10 Hours per week, 2.5 hrs per day Mon Thursday MAIN PURPOSE To facilitate Breastfeeding Peer Support drop in groups at local childrens centres across Knowsley. This post will: Facilitate weekly drop-in Breastfeeding Peer Support groups across Knowsley. Facilitate antenatal workshops when required. Provide day to day support for the service when required e.g. handling telephone calls/messages, electronic communication and updating service user records on our system. To log service user data into our case record management system To promote the service at local events. SUMMARY OF RESPONSIBILITIES AND DUTIES To facilitate and deliver the Breastfeeding Peer Support Groups running weekly in across areas of Knowsley. To use the internal clinical IT system to manage our service user data. Provide day to day support for the service e.g. handling telephone calls/messages, electronic communication and updating service user records. Escalate and document service user issues and concerns to the service manager. Utilise a range of communication methods including digital technologies, telephone, email, and text to ensure service user-led support is proportionate to individual need. Be compliant with all relevant policies, procedures, and guidelines, including the appropriate codes of conduct associated with this post; maintain awareness of safeguarding issues, report and acting on concerns in accordance with Everyone Health and Local Authority policies and procedures. Take responsibility for own CPD and participate in Everyone Healths induction, training and continual professional development as required; recognise and work within own competence and professional code of conduct. Be an ambassador for the Knowsley services, promoting the service to members of the public and other stakeholders/ partners, where appropriate. Attend community venues weekly and service events when required. Manage and check the NHS Mailbox and liaise with each relevant team member. PERSON SPECIFICATION SKILLS ABILITIES Excellent communication skills written, verbal and non-verbal, and listening skills. To be able to use Microsoft Office Sound interpersonal skills with proven ability to work effectively with all levels of colleague, staff representatives, managers, external agencies and service providers. Keep accurate records to provide data and monitoring information. Ability to write down information in clear accurate English. Emotionally sensitive and empathetic to members of the public accessing our service. Methodical and highly organised approach to work. Able to carry out regular, systematic tasks repeatedly. The ability to work independently and as part of a team. Be able to plan own time effectively and prioritise activities around the needs of the team and individuals in the community. Respond effectively to referrals in line with agreed service protocols. Computer literate ability to maintain and monitor information systems. Flexible and adaptable approach to working. Value and respectful of other people regardless of background or circumstances.