To work within the busy Advice Line team- supporting our Field based Nurses, Patients and external customers providing an efficient Advice Line telephone service. Assess, plan and implement consistent current evidence based care to ensure safe clinical practice for patients and carers, aligning with internal and external validated protocols, guidelines, NMC code of conduct and revalidation. Provide timely support and advice within the out of hours service, adhering to the agreed standard operating policy and reporting process. Escalating appropriately to ensure all calls are monitored and followed up in line with Fresenius Kabi reporting process; Clinical Governance and QA Compile written reports in a timely, factual and objective manner to ensure accurate responses and processes are followed to maintain a high standard of patient care and safety To consistently deliver against protocols and guidelines as agreed with referring hospital/clinician/nurse specialist, ensuring standardised and current evidence based clinical practice Maintain personal and professional development and mandatory training in line with business requirements, NMC code of conduct and revalidation requirements To work collaboratively within the team and company to share and develop current evidence best practice, up to date information and delivering on objectives and business requirements