Creditor Policy Manager (Utilities Portfolio)
c.£67,750 per annum
Bedford
Permanent
Hybrid Working
Are you passionate about shaping the future of debt management and collections? We are seeking a dynamic individual to lead the creation and maintenance of strategic alliances with creditor policy makers and industry bodies. This pivotal role focuses on enhancing creditor practices to support consumers with debts in the energy, water, and telecommunications sectors.
As a key player in our mission to fund the debt advice sector, you will be responsible for identifying and addressing challenges and opportunities related to consumer debt within the utilities sectors. Your role will involve advocating for our interests in consultations and consumer groups and collaborating with stakeholders such as regulators and government departments to assess the impact of policy changes on our funded debt advice services and creditor initiatives.
This position requires some travel, including occasional overnight stays for key industry events and conferences.
Role Overview
The Creditor Policy Manager (Utilities Portfolio) will report directly to the Senior Creditor Strategy Manager. In this role, you will be responsible for:
* Collaborating with government bodies, regulators, industry groups, and consumers to advocate and shape policies.
* Understanding creditor policy maker objectives, key debt strategies and leaders so that we are in a credible position to collaborate on specific initiatives and influence broader creditor funding for the debt advice sector.
* To elevate and strengthen senior working relations with creditors, their regulators and industry bodies.
* To build senior level networks between MaPS and senior figures in the debt collection industry
* To be the face of MaPS for senior creditor policy stakeholders for matters relating to debt management
* Maintaining a technical knowledge of MaPs initiatives from a creditors perspective to inform project requirements for future phases or refinements.
Broader MaPS creditor work:
* Support the Money and Pensions Service strategy by embedding our debt initiatives with the UK debt collection industry both in the public and private sectors.
* To develop and deliver initiatives that improve the lives of people with problem debts and create efficiencies for creditors and debt advice agencies.
* To represent the organisation at creditor advisory groups and / or boards relating to debt collection
* Bringing creditor stakeholders together to explore, develop and deliver solutions for engaging appropriate customers with debt advice interventions via creditors.
* Ensuring we gain maximum creditor reputational benefit from our initiatives in debt advice.
* Facilitating sector-wide groups, sub-groups, and other internal and external meetings.
* Producing high quality agendas, reports, minutes, briefings, and other research to strict deadlines.
* Overseeing action points arising from such meetings, ensuring timely completion.
* Handling information that is sometimes high-profile and contentious with appropriate sensitivity and care.
* Supporting others across the organisation to ensure quality and consistency of any external facing communications related to creditors and debt advice. Supporting other debt advice work as appropriate.
Skills and Experience Required
To excel in this role, you will need to demonstrate:
* In-depth understanding of consumer debt dynamics and energy market regulations
* Familiarity with the legislative framework governing energy suppliers and consumer protection.
* Experience of the Water Sector and Telecommunications sector would be advantageous
* Proven experience in policy development, analysis, and advocacy
* Some expertise in creditor debt collection, litigation, and arrears processes
* Strong presentation and verbal communication skills
* Project management skills
* Outstanding written communication, including the ability to produced structure reports and briefings to strict deadlines.
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
* Caring
We care about our colleagues and the people whose lives we are here to transform.
* Connecting
We will transform lives through our ability to make positive connections.
* Transforming
We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”
Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.
What We Offer
* Generous Annual Leave – 30 days plus Bank Holidays
* Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
* Interest-free loan for season tickets for buses and trains
* Cycle to work Scheme
* Subsidised eye tests & flu jabs
* Life assurance scheme
* Give as you earn scheme
* Employee assistance programme (EAP)
* PAM Assist and PAM Life scheme (Wellbeing)
* Enhanced family and sick pay
* Paid volunteering (2 days a year)
* Recognition Scheme
* Discounts portal to numerous retailers
Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.
Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.
Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Job Reference: MaPS00775
Close Date: 25th February 2025
Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.
Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.
Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Job Reference: MaPS00775
Close Date: 25th February 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .