Role: Customer Service & Ticketing Assistant
Reports into: Head of Ticketing
Location: Farringdon, London + onsite festival locations during summer weeks.
Contract Type: Full Time, Permanent
Salary: £28,000
Start Date: ASAP
PLEASE READ TO THE END FOR HOW TO APPLY FOR THIS ROLE
Who we are:
U-Live collaborates with creatives across music, arts and culture to curate and produce unique entertainment and lifestyle experiences. We have held events in rolling greenfields, derelict warehouses, intimate club spaces, decorated music halls, a royal park and even the Metaverse. Working across genres and demographics, we are knowledgeable, adaptable and daring, producing our shows from the ground up and transforming spaces to create unforgettable musical experiences.
Music sits at the heart of everything we do from traversing stateside country to global jazz, from cutting edge electronic music in house and techno to world-renowned heritage artists and much much more.
Main purpose of the role:
Working across U-Live’s festival and concert portfolio (LoveSupreme, Junction 2, The Long Road, Boundary and Nocturne to name a few), the Customer Service & Ticketing Assistant will play a key role in communicating with customers and in the smooth running of ticketing operations. From responding to customer queries, overseeing accessibility requests, managing guest lists and dealing with issues on site, the successful candidate will demonstrate an ability to communicate clearly, stay organised, work precisely and prioritise a busy workload.
You will be required to work onsite at festivals across the UK for a number of weekends during the summer months.
Key Responsibilities:
• Responding to customer enquiries and updating event websites accordingly
• Coordinating and fulfilling internal guest lists as well aslocal resident tickets and direct sales
• Managing accessibility requests from application to fulfilment
• Helping to deliver specific aspects of hospitality packages
• Maintaining event website information and terms and conditions to reflect latest updates
• Reporting sales figures
• Assisting with the management of entrance gates at events and analysing historic data to plan for future events
• Onsite box office and customer service management
Requirements:
• 12 + month experience in a similar, events based role
• Excellent organisational skills and attention to detail
• The ability to multitask, prioritise workload and stay calm and objective during times of pressure
• Willingness to learn, get their hands dirty and show a proactive attitude in looking for solutions to problems
• Strong written and spoken communication skills
• Reliable numeracy skills and proficient Microsoft Excel skills
• A passion for live music and an interest in the current music landscape across a broad range of genres
• An appetite for hard work and a flexible approach to working hours
• Previous experience in live events is preferable
To apply for this role, please email Ann-Marie.ledgister@u-live.com with your CV and a short cover letter telling us why you would be perfect for this role.
If you have any specific requirements for the interview process please let us know.