Join Our Award-Winning Team at Danske Bank Why Choose Danske Bank? We're Not Just a Bank; we are a Banking Culture At Danske Bank, Northern Ireland's leading bank, we pride ourselves on being more than just a workplace. We're a vibrant community, a family dedicated to fostering a culture of excellence. Ranked as the No.1 locally managed company, our award-winning contact centre team is expanding, and we want you to be a part of our success story in March 2025 Locations: Killeaton House, Dunmurry Portadown What Sets Us Apart? Career Growth Like No Other: Why settle for a job when you can have a career that grows with you? We recognize the importance of nurturing talent, offering development to ensure that you're not just succeeding, but thriving. With a well-planned career pathway, your professional journey will go from strength to strength. Training and Support: Our comprehensive training program is fully paid, to equip you for success. We believe in nurturing our talent with the best resources and continuous support. Cultural Vibrancy and Inclusivity: At Danske Bank, culture is at the heart of everything we do. We are deeply committed to fostering a workplace where professional and personal growth are encouraged, and where every team member feels they truly belong ,to make a home for our colleagues. We want you to be able to confidently say "I work for Danske Bank, and Danske Bank works for me: I feel included & I belong. Participate in our diverse groups like the Belong Team, Culture Club, Green Team, and Team Engage, and let your ideas shine. Our dedication to diversity and inclusion isn't just talk; it's woven into the fabric of our daily operations. Community Impact: Feel the joy of giving back through our numerous volunteering and fundraising initiatives. At Danske Bank, we make fun a part of our mission Work Patterns That Work for You Forget the mundane 9-5. Our flexible work patterns include options for early finishes and a hybrid model that respects your life outside of work. Once you are fully competent within your role, you'll be able to work remotely for up to 2 days per week. For the first 6 months your typical work pattern will be between 8.00am & 6.00pm, based on your preference, with only one evening every 3 weeks - normally until 8pm. You'll also work one Saturday every 4 weeks and then you can take a day off during the week instead. Your Role: As a Customer Service Adviser, you are at the heart of our operations. Engage with customers at first point of contact, identify customer needs to support their banking Journey, and guide them through our innovative banking solutions, ensuring every customer journey is exceptional. What You'll Bring: A passion for Customer service excellence. Strong communication and relationship-building skills. Keenness to learn and adapt in a fast-paced environment. No prior banking experience necessary; just a drive to make a positive impact and act as an Ambassador for Danske Bank. Benefits That Work for You: Starting salary of £23,500. Enjoy 22 days' leave, plus bank holidays. Tailor your benefits: private medical care, Holiday purchase Scheme, and exclusive discounts from a range of retailers in-store and online. 24/7 Employee assistance programme to support your emotional wellbeing. Workplace Pension. Life Assurance. Workplace guiding principles to support Carers, Menopause and parents Staff Bank is dedicated support for our colleagues as well as family and friends to provide Colleagues with an exceptional banking journey of their own. Family and Friends recruitment referral scheme Embrace flexibility with our hybrid working model, allowing you to work remotely for up to 2 days per week after initial training. Ready to Jumpstart Your Career at Danske Bank? We're excited to hear from you Apply now and let's thrive together For any queries, reach out to Danielle Angelone or Seamus Lavery at. We can't wait to welcome you as part of our team Can't wait and want to find out more sooner? Come Along to our Open days in Both Dunmurry and Portadown and Find out what it's like to work In our Contact Centre. Meet our Colleagues, see our spacious offices and find out more about the Culture that's at the heart of our Business that has attracted over 400 applications in the past year. Our Open days will be held on Tuesday 11 th and Wednesday 12 th of March at 2pm and 3pm in the following Locations : Danske Bank: Killeaton House, 41, Mosside Road, Dunmurry, Belfast, BT17 9HH Danske Bank : 2 nd Floor, 45-48 High St, Portadown, Craigavon BT62 1LB So come along at either 2pm or 3pm on either day for a guided tour with Colleagues who will show you around and are also on Hand to answer any questions you may have. We would love to see you there Take a look at what some of our team have to say about their roles as Customer Service Advisers: " What I enjoy most about the role is engaging with multiple different people, whether customer or colleagues, and providing solutions. I would say if you love interacting with people or have a passion for customer service definitely go for it" - Williams "If you're considering a role in Customer Direct, I wholeheartedly encourage you to apply. You'll find an abundance of support from coaches and managers, ensuring you're never alone in your journey. There's a genuine sense of family here, with close-knit relationships and plenty of laughter throughout the workday. Moreover, there are ample opportunities for progression, allowing you to build not just a job, but a rewarding career." - Paulina "I love being able to speak to so many different customers and getting to help them. Do it do it do it I have achieved so much, there have been so many opportunities that have came up that I never would have even thought a year ago would have been possible. I'm so thankful I applied." - Beth To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.