Job Overview
The post holder will work as a Senior team member for the Clinical Admin team and be responsible for providing excellent customer service and contributing proactive information to support to the ED team.
The post holder will provide clinical administrative support to the Consultants and their junior medical staff, ensuring that Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.
The post holder will provide support to Operations Manager, Service Manager and ED Admin Manager.
The post holder will work closely with all clinical areas to support the Trust’s targets, i.e. ED targets.
The post holder will be involved in transforming current work practices to meet all Trust requirements.
The post holder will be responsible for the day to day support of staff operationally and with training team members.
Main duties of the job
* To provide an administrative service to the Department.
* To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
* Deal with Consultants’ requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trust's policies and procedures.
* To provide administrative support to all meetings. This will include the arranging of, preparation and distribution of agendas, taking and distributing minutes and other documents for meetings, arranging venues, refreshments etc.
* Answer queries from colleagues, GP’s and patients in a timely and professional manner.
* Department reports and audits.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
* GCSE English and Maths pass or equivalent.
* ECDL or equivalent.
* NVQ Level 3 Administration or equivalent practical knowledge.
Desirable criteria
* Knowledge of Electronic Patient Record System (Epic).
Experience
Essential criteria
* Competent with current software programmes (i.e. MS Word, Excel, PowerPoint).
* Experience of taking and recording meeting minutes.
* Experience of working in an office environment.
Desirable criteria
* Working in the NHS either in a hospital/private practice - ED experience preferable.
Skills & Knowledge
Essential criteria
* Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact.
* Excellent communication and interpersonal skills with the ability to communicate complex matters clearly and precisely.
* Ability to deal with people at all levels.
* Ability to work effectively as part of a team and to contribute to that team to ensure the Directorate works effectively.
Desirable criteria
* Judge/analyse situations to resolve patient problems.
* Understanding of medical terminology.
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
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