Community Child Health Information Service (CCHIS) Team Lead
The Community Child Health Information Service has an exciting opportunity for a Team Lead to join the service. This post is 37.5 hours per week, Monday-Friday, with core hours being 08:30-16:30. This will be based at the Bicentennial Building, Chichester, overseeing a team of 12 staff. The team sits within the Children's Community Prevention Portfolio.
The post holder will provide supervision, training, and development opportunities for staff and provide leadership for the team's range of administrative staff.
The post holder will work autonomously to ensure all monitoring and reporting requirements are met in a timely and accurate manner, providing a range of intelligent analyses to enable stakeholders to take an evidence-based approach to all decision-making and demonstrate performance against targets.
We are looking for a Team Lead to join us, so if you're a dynamic and patient-focused individual with a passion for supporting teams to deliver excellent care at the heart of the community, we'd love to hear from you!
Main duties of the job
This post requires the ability to present information and issues, explaining complex information about CCHIS, as well as supporting the Deputy Head of Service to work closely with wider colleagues, such as SCFT business and support services, SystmOne clinical team, and externally SystmOne TPP, NHS England (NHSE), NHS Digital, GPs, and their staff.
The CCHIS Team Lead will be required to:
* Proactively engage in relationship-building with other healthcare professionals and stakeholders including GPs and their staff, line managers, and corporate service staff, e.g., Healthy Child Programme (HCP) and Sussex Immunisation Service (SIS).
* Work collaboratively with other NHS Trusts, Local Authorities, NHS Commissioning organisations, primary care, secondary care, and private sector organisations.
* Support the Deputy Head of Service to work effectively to discuss and agree with NHSE national datasets for KPIs and CQUINs. Report on these both internally and externally ensuring that CCHIS is fulfilling its contractual obligations.
* Ensure all complaints are investigated within agreed Trust policy, procedures, and time scales, effecting any necessary changes to the service.
* Chair, administrate, and attend meetings, both internal and external, as appropriate.
* Work in liaison with colleagues in other organisations to achieve a seamless and efficient CCHIS.
* Sensitive communication including notification of child deaths is required.
Job responsibilities
* Day-to-day supervision of the CCHIS Team, ensuring an excellent, responsive, and cost-effective service is delivered through effective supervision, management of the workload and attendance, always ensuring adequate staffing levels and dealing with conduct and capability issues in conjunction with Trust policy.
* Manage change through analysing situations and problem-solving to support team development.
* Responsible for communicating any changes (simple and complex) within CCHIS systems which will impact on other services within children's services.
* Support the Service Manager to promote staff engagement in the improvement of CCHIS organisational performance and effectiveness.
* Demonstrate effective influencing and negotiation skills with CCHIS staff, as well as with stakeholders to achieve effective outcomes.
* Investigate and analyse complaints and incidents (In Phase), encourage comments and suggestions on improving the quality of the service to ensure compliance with Trust policy and sharing of lessons learnt from the process.
* Deputise for the Deputy Head of Service by representing the service at both internal and external meetings as required and communicate changes in information requirements and act upon agreements made.
* Analyse both national and local reports to assess areas of data discrepancy and investigate to ensure accuracy.
* Contribute to ensuring all staff members within CCHIS receive the relevant induction/training and development to undertake their jobs effectively and have current PDRs and objectives that link to Trust objectives.
* Implement, develop, and maintain administrative systems and procedures to ensure the provision of an efficient and effective CCHIS.
* Produce regular national and ad hoc reports ensuring both timeliness and accuracy to protect the reputation of the Trust.
* Provide moderately complex information and data to GP practices, 0-19 teams, professionals, and other providers where a service level agreement exists on data requirements, information collection, and immunisation rates.
* Support the planning, delivery, and outcomes of projects developed with CCHIS and its stakeholders. This includes reporting progress and undertaking risk and issue management to ensure effectiveness and timely delivery.
* Manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
* Assist in the development of policies and procedures for the service, with an impact on the wider organisation, as required in line with national guidance.
* Be highly organised and able to coordinate multiple work activities, meeting deadlines and conflicting priorities.
* Provide facilitation coaching for personal and team development to improve individual and team effectiveness to deliver the organisation's objectives.
* Ensure the CCHIS is fully operational to support the Children's Services, HCP, and SIS.
* Champion a continuous improvement mindset with an approach to ensuring CCHIS delivers added value through the service it provides.
* Deputise for the Deputy Head of Service as the recognised Information Asset Officer for the service.
* Manage the storage and retrieval of children's records.
* Ensure systems are in place and audits undertaken to measure and improve the quality of the service.
Person Specification
Experience
* Relevant degree/postgraduate qualification, or evidence of working at that level.
Qualifications
* Advanced knowledge of database systems, such as Excel, competent with formatting Excel spreadsheets.
* Experience and practical knowledge of SystemOne.
Other Skills
* Ability to work autonomously.
* Ability to support and supervise others.
* Ability to make decisions given a range of possible factors.
* Ability to handle sensitive and complex information and communicate appropriately with staff, patients, and carers regarding this information.
* Experience of working in acute or community NHS service environment.
* Fully competent with IT skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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