Job summary
Job overview
We are looking for a self-motivated and flexibleindividual to join our busy dispensary team.
Main duties will include processing and dispensingof prescriptions. Providing an efficient and friendly service for ourdispensing patients.
Contributing to an effective re-ordering servicefor repeat medications. Placing orders with suppliers, receiving stockdeliveries and ensuring appropriate storage is maintained.
Working in line with SOPs and protocols andmaintaining confidentiality at all times.
Main duties of the job
Main duties of the job
You will have excellent organisational andcommunication skills. You will also have the ability to work effectively bothindependently and with the existing team.
You will also have:
1. A nationally recognised NVQ Level2 in Dispensary Services;
2. A professional attitude;
3. The ability to remain calm under pressure;
4. A flexible approach and commitment to accommodate the needs of the service;
5. Experience using SystmOne, but as aminimum will have at least one year of recent experience in a relevant patient/healthcarefocused environment.
6. A strong attention to detail.
Hours: Approximately 27 hours over 3 days (Mon, Tues, Wed preferred but open for discussion around other working pattern). Itis essential that the post holder will have flexibility to supportthe Dispensary team to cover all planned holiday, along with sickness coverwhich can sometimes be at short notice.
About us
About us
We are a small friendly practice with a growingpatient list of approximately 5300 and were voted first in Cambridgeshire for patientexperience in the National GP Patient Survey 2023. Access to a car isessential as there is no regular public transport links to the village.
Job description
Job responsibilities
This Job Description is not exhaustive, and the post holder may be required to undertake other duties from time to time consistent with the responsibility of this role. This will be dependent upon factors such as workload and staffing levels.
This Job Description is subject to periodic review and development.
The following are the core responsibilities of this role:
a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies, as per prescription.
b. Dispensing medicines to the entitled population safely and accurately
c. Collecting prescription charges and patient signatures
d. in accordance with dispensary protocol
e. Maintaining stock levels within the dispensary to agreed levels
f. Receiving and storing supplies in accordance with current policy, including stock rotation, ensuring the cold chain is maintained where applicable
g. Conduct stocktakes and agree with management and the team of the frequency.
h. Work closely with senior partner and clinicians to maximise profitability
i. Ensuring controlled drugs are dispensed and disposed of, in accordance with practice policy
j. Safe disposal of returned and / or out of date medicines
k. Ensuring all repeat prescriptions are processed within a 72-hour timeframe
l. Providing patients with advice regarding all prescription matters
m. Process prescription requests via email, phone, face-to-face and online
n. Daily recording of fridge temperatures
o. Preparation of monthly returns
p. Maintaining a clean and safe working environment at all times
q. Maintain accurate records at all times
r. Collection and accurate processing of all monies received
s. Share the provision of cover during absences within the team in a fair way, following internal process
t. Fully observe legal requirements relevant to the dispensing practice and HA regulations and controlled drugs
u. Ensure that all drug safety alerts and notices are acted upon in a timely manner
v. To go through prescriptions monthly not picked up and unlikely to be picked up to remove the details from the patient records and then destroy the prescription
Person Specification
Qualifications
Essential
7. Qualified Dispenser (NVQ Level 2)
8. GCSE (or equivalent) English & Maths at Grade C or above
Experience
Essential
9. Experience of working in a dispensary
10. Experience working with the general public/patients
11. Excellent communication skills (written and oral)
12. Strong IT skills
13. Clear, polite telephone manner
14. Competent in the use of Office and Outlook
15. EMIS / Systmone / Vision user skills
16. Ability to promote best practice regarding all pharmaceutical matters
17. Effective time management (Planning & Organising)
18. Capable of managing payments (invoices, cash etc)
19. Ability to work as a team member and autonomously
20. Good interpersonal skills
21. Problem solving & analytical skills
22. Ability to follow policy and procedure
23. Ability to effectively manage stock, including ordering, rotation, disposal etc.
24. Polite and confident
25. Flexible and cooperative
26. Motivated
27. Forward thinker
28. High levels of integrity and loyalty
29. Sensitive and empathetic in distressing situations
30. Ability to work under pressure
31. Flexibility to work outside of core office hours
32. Disclosure Barring Service (DBS) check
33. Occupational health clearance
Desirable
34. Experience of working in primary care
35. Broad knowledge of General Practice