To assist with day to day support of clinical systems advising end users with problems and deal with appropriately to determine whether issues are reported to the National Service Desk/System Supplier, or can be resolved locally adhering to service level agreements Liaise with software suppliers and product specialists to ensure and software related problems encountered are logged in a timely manner, following up progress to resolve the issues To be the direct link for the IT Service Desk to accept calls for Clinical Systems. This involves understanding the users issue and determining the best resource to use to resolve to an acceptable standard. The post holder will use their knowledge of the systems to assess how to do this. Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role. For further information about this position, please contact Claire Jacques (claire.jacques@lscft.nhs.uk)