The Senior IT Asset Management Analyst role is integral to overseeing the lifecycle of IT hardware and software assets within the company. This position involves developing and implementing tracking procedures, managing IT asset inventory, and overseeing processes related to starters, movers, and leavers. Additionally, the role entails managing IT procurement, invoice analysis, license management, and ensuring high-quality customer service. The analyst will act as the primary point of contact in the absence of the ITAM Manager, handling escalations, attending meetings, and leading projects and audits to ensure compliance.
Responsibilities include:
1. Performing inventories
2. Monitoring IT hardware and software assets
3. Assisting with vendor selection
4. Ensuring accurate and auditable asset data
5. Managing procurement and delivery of IT equipment
6. Overseeing the starters, movers, and leavers process
7. Taking ownership of incidents and requests
8. Managing device disposal and charity requests
Candidates should have 2-3 years of experience in asset management and a keen interest in pursuing a career in this field. The role is based in Leeds, requiring occasional travel to other UK offices. Key skills required include proactive improvement identification, experience with Service Now, a customer-focused approach, multitasking ability, and knowledge of the ITIL framework. Prior procurement experience, excellent communication skills, and experience in IT asset management lifecycle processes, audits, and software licensing are also essential. The role demands personal behaviours that promote openness, honesty, trust, mutual respect, and support, aligned with the company's service excellence ideals.
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