We are recruiting a COINS Support Analyst on behalf of a valued client in Gerrards Cross. This is a permanent position, newly created, working for an ever-evolving and environmentally ethical construction business.
The COINS Support Analyst will be responsible for the day-to-day support and maintenance of the COINS ERP system. This individual will provide COINS support, advice and guidance for internal users as well as supporting access controls, workflows, and executing the starter, mover, and leaver processes. In addition, the Support Analyst will work closely with the systems team to support the roll-out of new functionality and system enhancements.
COINS Support Analyst
* Provide COINS support, advice and guidance for internal users, resolving issues within agreed SLAs
* Log support issues and liaise with 3rd party application vendors to ensure resolution of service incidents
* Handle the user lifecycle (starters, movers, leavers), ensuring appropriate access is granted and revoked.
* Manage delegation of tasks, approvals, and authorisations within the system
* Maintain documentation for system configurations and customisations
* Conduct periodic audits to ensure compliance with security policies and
* Provide training to end-users on system functions, workflows, and new features
* Document business processes and develop internal guidance notes and knowledge base
* Participate in change management processes related to COINS, ensuring clear communication with stakeholders regarding system changes or downtime
CANDIDATE SPECIFICATION
* Proven experience as a Support Analyst for COINS ERP
* Knowledge of SQL or other query languages for reporting and troubleshooting
* Proficient in managing user groups, roles, and permissions
* Experience of COINs ERP+ workflow administration
* Experience with (starter, mover, leaver) processes for user lifecycle management in COINs ERP+
* Experience working with COINS reporting tools and BI modules advantageous
* Prior experience in data migration or ERP integration projects preferred
WHAT'S ON OFFER
* £40,000 - £45,000 per annum
* Office-based in Gerrards Cross
* Opportunity to deepen COINS knowledge with extensive training
* Ongoing career development