Helô We’re Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in England and Wales. We serve over 100,000 homes and businesses across Mid and North Wales, and our enduring focus is on delivering for our customers, both now and for generations to come. Employing over 200 people, we’re a local company based in Mid & North Wales and from providing clean water every time our customers turn on the tap to returning it to rivers even cleaner than we took it, we are proud to take care of one of life’s essentials. We are passionate about ensuring the future well-being of generations in our region, and within Wales as a whole, and playing our part in supporting on the well-being goals is central to our strategy. There really is something for everyone here. EVERYTHING YOU NEED TO KNOW Working within our Water Operations department, we have a really exciting opportunity to join the team as a Water Network Technician where you will predominantly be ensuring the effective operation of the distribution Network across Hafren Dyfrdwy. Please note the positions are located in Wrexham. You will be involved in several daily activities to ensure the ownership and delivery of district metered area’s, including leakage reduction, pressure management and continuous improvements of our assets. Also, you’ll take ownership of network and customer issues, alongside building relationships with both our internal and external stakeholders. You’ll be working in partnership with the Greater Water Infrastructure team as well, ensuring all work is safely carried out, follows the correct process, and uses solutions which are cost effective. So, if you’re a proactive, self-motivated person who thrives under pressure, this may just be a great opportunity. Does this sound like you? If so, please read on. What You’ll Bring To The Role Your key accountabilities in helping us will be: You’ll be part of a team that will stretch you, grow your problem solving skills and connect us with communities across the UK. Lead and promote a safe working environment whilst ensuring all quality standards are met. Improve customer experience to prevent complaints by proactively owning and resolving customer service issues. Proactively manage and enhance both the internal and external relationships with all key parties including contractors, Hafren Dyfrdwy, teams, COSC, Asset Creation and other supporting departments. Own and deliver all activities within their allocated DMA’s including leakage reduction and DMA improvement Identify mitigation measures to reduce Water Quality complaints in High Risk DMAs and promote long term solutions with Asset Optimisation Teams. Work with the Customer and Community Leads to promote and inform customers of works, impact and benefit, that take place in their communities. Ownership of meter’s and pressures within their area Ensuring 3rd parties do not misuse the distribution network and take enforcement action where required. Proactively protect vulnerable parts of the network preventing potential water quality and supply interruptions events. Responsible for the integrity of their district metered area’s and promote ways of improvement Work with the Asset Optimisation team to provide operational and technical input to ensure capital investment provides an end product compatible with operational needs and maintenance practices. Identify and promote asset investment requirements and any residual risks arising from operational activities and record details on the companies risk management database. Responsible for leakage and unaccounted for water reduction Deliver operability and availability in their DMA’s The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? What’s In It For You Working here isn’t just a job. You can build a career at Hafren Dyfrdwy, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you’ll get being part of the Hafren Dyfrdwy family. Salary: £36,582 23 days holiday Annual bonus scheme (of up to £1,500 per annum based on company performance) Leading pension scheme – we will double your contribution (up to 8% when you contribute 4%) Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate Family friendly policies What’s Next We can’t wait to hear from you. If you are a motivated individual who thrives in a team-oriented environment, we encourage you to apply for this position. Please submit your CV highlighting your relevant experience and skills. We look forward to reviewing your application. Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails