Rewards and Benefits on offer:
* Immediate start.
* Working for a blue-chip company with a great team-based culture.
* Varied and interesting job role.
* Working Monday-Friday.
* Opportunity to work from home one day a week.
* Great resources.
* Great team culture.
* Any support required is provided.
The Company You Will Be Working For;
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible.
You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.
We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.
The Role you will be Doing;
* Answering inbound calls from customers.
* Liaising with customers via email.
* Resolving customer complaints.
* Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
* Responsible for managing effective communication and coordination between team members.
* Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
About You;
* Telephony experience
* Customer resolution experience
* Excellent communication skills
* Good time management skills
* Highly organised and good at multitasking with the ability to prioritise workload and requirements
* Day to day use of Microsoft Office, Outlook, Word, Excel and SharePoint