KAP Technical
Customer Care Advocate
Bedford
26k
Position Summary:
The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general IPS products.
Responsibilities:
1. Handles internal & external customer inquiries, quotes & orders, utilizing established standard operating policies & procedures.
2. Responsible for building strong customer relationships and delivering customer-centric solutions.
3. Support corporate initiatives designed to overserve our customers while providing an effortless customer experience.
4. Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
Education, Experience & Skills Required:
1. High School diploma required. College degree or equivalent work experience preferred.
2. Two years of professional customer care experience preferred.
3. Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute.
4. Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
5. Basic to Intermediate Excel Skills preferred.
6. Experience with SAP.
7. Experience with CRM platforms such as Salesforce.
Leadership Competency:
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
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