· Act as direct point of contact for customers · Prepare sales prices for the Sales Managers where needed · Follow-up on customer satisfaction · Prepare monthly sales statistics · Manage customer requests for samples local and intercompany and follow-up · Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable) · Ensure pricelist update and customer communication, alert and discuss price issues at customers with the sales managers · Ensure clear communication to customers and the internal organization on product specifications (product changes, classification, risks, PBMs, legal aspects, production process etc ) · Follow-up on customers and customers purchasing behavior, detecting opportunities, developing commercial relationship