Are you a highly organised, customer service-oriented professional looking for a challenging role? Our client is seeking a talented Client Relationship Executive to join their team. This is a full-time, permanent position with an annual salary of £29,000 - £31,000.
Role Summary:
As a Client Relationship Executive, you will be responsible for building and maintaining strong relationships with clients, providing exceptional customer service, and ensuring client satisfaction. This role requires adaptability, attention to detail, and the ability to work collaboratively with the rest of the team.
Responsibilities:
Act as the primary point of contact for clients, proactively managing their needs and addressing any concerns
Build and maintain strong relationships with clients, fostering trust and loyalty
Identify opportunities for up selling and cross-selling services to existing clients
Coordinate with internal teams to ensure client needs are met and issues are resolved in a timely manner
Ensure accurate and timely delivery of services to clients
Maintain accurate client records and documentation
Regularly assess client satisfaction and make necessary improvements
Key Skills and Qualifications:
Experience in a customer service role, preferably in a client-facing position
Excellent communication and interpersonal skills
Strong attention to detail and organisational skills
Ability to work independently and as part of a team
Proficient in Micro...