Area Service Team Leader (covering M4 Corridor)
Competitive Salary & Bonus Scheme
Company Car
Are you someone who enjoys problem-solving and thrives in a fast-paced environment where you can provide quick and effective solutions? Do you have exceptional people and organisational skills that enable you to manage multiple internal and external stakeholders effectively?
If this sounds like you, then this is the perfect opportunity for you...
We have an opening for an Area Service Team Leader covering the M4 Corridor working within our Service and Solutions team at Michelin. We are looking for an Area Service Team Leader who can manage both our contractual commitments to customers and lead the performance and development of our teams of Tyre Technicians working in our customers’ depots.
What will you be doing?
* Oversee the execution of contracts within your area, including distributing work instructions, monitoring performance, and operational costs.
* Implement performance monitoring for service providers and develop action plans to ensure targets are met.
* Cultivate a safety-first culture by ensuring all Service & Solutions locations are properly risk assessed and that appropriate PPE is utilised.
* Ensure Fleet Operators meet the service levels stipulated in their contracts.
* Maximise value from our products and services.
* Provide necessary training and development for Fleet Operators to excel in their roles.
* Manage resources efficiently to meet service targets while adhering to budgetary constraints.
* Track operational KPIs and work towards continuous improvement in team performance.
What you will bring:
* You’re an experienced and confident people manager and have the ability to coach and develop your team.
* Strong people skills are crucial for effective management and stakeholder engagement.
* Excellent communication skills to interact with external customers, service providers, management, and Fleet Operators.
* Business Acumen, ability to forecast, set, and manage substantial budgets confidently.
* Computer literate with the capability to use relevant software and technology.
* A full driving license and happy to spend 4 days a week on the road and approximately 4 overnight stays per month.
What you’ll get:
* A company who truly values people.
* Achieve a sense of accomplishment from driving excellent results.
* Collaborate with a supportive network of Area Operations Managers and maintain regular contact with your manager.
* Enjoy a degree of freedom and avoid being deskbound.
* Develop and gain a wealth of transferable skills to support your career progression.
Comprehensive benefits package:
* Competitive salary (to be discussed during interview process)
* Company car for business and personal use.
* Health cash plan that helps you save on essential healthcare expenses such as dental and optical services.
* Sick pay benefits to ensure you're covered during times of illness.
* 25 days holiday a year, in addition to bank holidays, with the number of holiday days increasing after two years of service.
* To further enhance your life-work balance, flexibility to buy or sell additional holiday days.
* FREE premium tyres for your personal vehicle.
* Enhanced maternity/paternity leave to support you during important family moments.
* Employee Assistance Programme (EAP) provides free, confidential advice and counselling.
* In-house training centre providing a variety of training programs and courses to help you enhance your skills and achieve your career goals.
Next steps:
If you’ve got this far, then this is definitely the role for you. Apply now. Send us your CV and let’s talk about next steps.
At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team.
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