Summary
We are looking for a keen, well organised and motivated individual to join our team based in our office in Felixstowe learning all aspects of freight forwarding within a robust and busy environment.
Wage
£16,000 a year
Training course
International freight forwarding specialist (level 3)
Hours
Monday - Friday, 09:00 - 17:30
37 hours 30 minutes a week
Start date
Thursday 1 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are looking for a keen, well organised and motivated individual to join our team based in our office in Felixstowe.Join our established operations team to deliver comprehensive freight forwarding solutions to our diversing solutions to our diverse client base.
We are seeking a candidate to collaborate with our Customs Executive in assisting with import and export customs declarations. This role will involve supporting the team in ensuring compliance with customs regulations and facilitating smooth customs processes for shipments.
Duties will include:
* Learn and familiarise with in-house operational systems
* Liaise with customers, agents, and carriers regarding new bookings
* Complete import/export customs declarations
* Monitor Estimated Time of Arrival (ETAs) and update reports and clients accordingly
* Book deliveries and arrange releases
* Handle invoicing processes
* Answer and make phone calls to clients and partners
* Perform general office administration tasks
Where you’ll work
9 Summit Business Park, Langer Road
Felixstowe
IP11 2JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Your training course
International freight forwarding specialist (level 3)
Equal to A level
Course contents
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
* Air. Use and adapt terminology appropriate to the air freight industry.
* Air. Select and use documentation appropriate to the air freight industry.
* Ocean. Use and adapt terminology appropriate to the ocean freight industry.
* Ocean. Select and use documentation appropriate to the ocean freight industry.
* Road. Use and adapt terminology appropriate to the road freight industry.
* Road. Select and use documentation appropriate to the road freight industry.
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
Your training plan
* On the job training delivered by the employer
* Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
* Allocation of an apprenticeship delivery coach who will carry out regular training
* Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade A*-C/ 4-9)
Desirable qualifications
GCSE in:
* IT/ICT (grade A*-C/ 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills