Are you someone who enjoys interacting with people, thrives in a dynamic environment, and loves to help others? As a Customer Service Advisor, you'll be at the heart of Westbury station, providing travellers with a friendly welcome, expert advice, and support for their journeys.
You'll confidently assist customers with ticket purchases, ensuring they receive the best options for their needs, and you'll play a vital role in delivering an exceptional travel experience.
What You'll Be Doing?
-Delivering outstanding customer service while proactively meeting customer needs.
-Selling a wide range of tickets and services with professionalism, accuracy, and efficiency.
-Boosting sales by using your knowledge to suggest the right products for each customer.
-Maintaining ticket machines and IT equipment to keep things running smoothly.
-Managing routine administrative tasks, including accountancy and documentation, to ensure everything is accurate and up to date., This is more than just a job-it's an opportunity to grow your skills and make a real difference every day. Whether you're assisting customers or maintaining equipment, your role will help keep our station running smoothly., We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
A customer service superstar who can stay calm and helpful under pressure.
-Someone with a can-do attitude, confident in making decisions, even in tricky situations.
-A team player who can also work independently when needed.
-Strong communication skills, both verbal and written.
-Excellent attention to detail and a knack for working with numbers., A passion for delivering exceptional customer service.
-Experience in a customer-facing role.
-Confidence in handling numbers and completing sales transactions accurately.
-Strong communication and problem-solving skills.
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.
You'll need to be flexible, as this role involves working shifts, including weekends and bank holidays. You'll work 25 hours a week across 5 days, with a mix of early and late shifts.
What to Expect?
-If your application is shortlisted, you will be invited to participate in a competency-based interview.
-Comprehensive training will be provided, including a two-week training program in Swindon.
-Interviews for shortlisted candidates are tentatively scheduled for the week commencing
Perks & Benefits?
-Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
-Lifestyle: Costco membership, bike scheme, retail discounts.
-Financial: Pension, share-saving schemes, payroll giving.
-Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.