Patient Care Coordinator Administrator- ARC PCN
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Job Summary
ARC Primary Care Network
Post 1 Base: Beaconsfield Access Team
Post 2 Base: Marlow Access Team
Salary: Starting salary range dependant on experience £24,500- £25,500 WTE
Working hours: 37.5 per week
NHS Pension
33 days annual leave inclusive of bank holidays
Employee Assistance Programme 24/7 Support
Please state when applying your preferred base location.
Do you love working with the wider community? Passionate about the services and treatment customers/patients receive? Working in a customer/patient facing role and looking to take the next step in your career in developing your skills and experiences in working within GP Practices.
An exciting opportunity has arisen for a care coordinator to join an already established, growing and committed teams at Beaconsfield and Marlow in providing additional care and services across our PCN patient populations, including the provision of support and enhanced care to vulnerable patients and patients in residential and nursing home settings.
Main duties of the job
You will be joining a thriving existing PCN team of care coordinators, social prescribers and health and wellbeing coaches and be an integral part of the team when it comes to delivering the best patient care. You will also be an essential part of a dynamic and forward-thinking multidisciplinary team spanning wider PCNs, Community Services and Local Authority, working to provide enhanced care to these groups of patients.
We are looking for a compassionate, collaborative and motivated coordinator to support the delivery of care to vulnerable patients and care homes, coordinating the work of healthcare professionals and non-clinical staff involved in the care of patients.
The successful candidate will possess strong administrative skills with the ability to multitask and communicate well with the patients and wider external agencies. Excellent administration experience, keen eye for detail and sound IT skills are essential for this role such as Microsoft Office, Excel, PowerPoint, Microsoft Teams with the ability to analyze and report data.
Being the first point of contact for our patients, you must be able to communicate and listen to patients clearly and effectively, demonstrating empathy and putting our patients at ease. Exceptional organizational skills are needed for this role with the ability to multitask and work well under pressure being essential.
Job responsibilities
1. Coordinate the booking of appointments across several different areas internally to ensure a good patient experience.
2. Serve as the contact point, advocate and informational resource for patients, care teams, family/caregivers and community resources.
3. Support patients to utilize decision aids in preparation for a shared decision-making conversation.
4. Acknowledge patients' rights on confidential issues; maintain patient confidentiality at all times.
5. Holistically bring together all of a person's identified care and support needs.
6. Help people to manage their needs through answering queries and ensuring that people have good quality written or verbal information.
7. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing.
8. Assist with the identification of high-risk patients and keep a register of the team's workload.
9. Undertake visits or arrange appointments for patients on the PCNs case load or as directed by the Duty Doctor.
10. Provide coordination and navigation for people and their carers across health and care services.
11. Liaise with members across all practices within the PCN, supporting good communication.
Person Specification
Qualifications Essential
* Experience of coordinating patient care
* 1+ years of experience in primary care or community setting
Desirable
* Case management experience
* Qualification in Health and Social Care Level 2
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: FedBucks Ltd
Address: Marlow Community Hospital, Glade Road, Marlow, Buckinghamshire, SL7 1DJ
Employer's website: https://www.fedbucks.co.uk/
Seniority level: Entry level
Employment type: Contract
Job function: Health Care Provider
Industries: Hospitals and Health Care
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