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Working pattern:
4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.
About the role:
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll help lead the store team—coaching and supervising our Customer Team Members and deputising for the Store Manager—while also delivering great customer service and performing various tasks around the store like re-stocking shelves and cleaning spillages.
Our values:
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you, supporting your physical, mental, and financial wellbeing, and offering policies to help through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do:
1. Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations.
2. Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when necessary and assisting with HR processes.
6. Lead initiatives for new products and services, working closely with your team to implement changes and gather feedback.
7. Build relationships within the local community, supporting the delivery of the Co-op community plan.
This job would suit people who have:
1. A genuine care for the needs of customers and members.
2. The ability to balance leading and supporting your team while actively working on the shop floor.
3. Great people skills for building positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop your leadership skills.
6. The flexibility to work various shifts.
Why Co-op?
1. Full, paid training and support for your personal development and career growth.
2. 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
3. A pension scheme with up to 10% employer contributions.
4. Wagestream – a money management app providing early access to a portion of your pay.
5. 36 days of holiday (including bank holidays, pro-rata for part-time staff).
6. Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. YuLife – an app that rewards healthy behaviors with discounts and vouchers.
9. Rota sharing three weeks in advance, accessible via your phone.
10. Cycle-to-work scheme.
Building an inclusive workplace:
We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to eligible disabled candidates. Please indicate if you'd like consideration under this scheme when you apply. We will ask about any reasonable adjustments needed for the recruitment process.
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