Job overview
Are you curious and driven to support the delivery of excellent care? Can you recognize emerging patterns and use your knowledge and experience to anticipate trends?
We are seeking a dedicated and experienced Patient Safety Investigator to join our corporate Patient Safety team in Avon and Wiltshire Partnership NHS Trust. In this pivotal role, you will lead comprehensive investigations into patient safety incidents using a collection of methodologies to establish learning and support the ongoing delivery of quality care. You will also analyze available data to support localities in the timely response to patient safety incidents.
You will collaborate with MDTs and external stakeholders to identify system factors and opportunities for learning across a wide variety of services from CAMHS to Secure. Your work will be instrumental in enhancing patient safety and fostering a learning culture in the organization.
You will work directly with locality teams as we continue to support the use of PSIRF across the organization, providing guidance and advice in your role.
We value and welcome applications to the role from clinical and non-clinical staff. We recognize that a breadth of experience supports a depth of learning.
Main duties of the job
The Lead Patient Safety Reviewer will manage, provide, and support the Patient Safety Review Team in the review of patient safety incidents and the development of patient safety principles across the organization.
The Lead Patient Safety Reviewer will deliver a caseload of patient safety incident reviews using recognized methodologies, providing advice and practical support to staff involved in the investigation process.
The post holder will provide advice and support to those affected by patient safety incidents and their carers - meeting with managers, practitioners, clinicians, and relatives to consider and identify learning and service responses as required.
The post holder will participate in, and lead as required, the development, implementation, and evaluation of relevant strategies and clinical policies.
The post holder will support the Patient Safety Team and wider Nursing and Quality Directorate in the implementation of robust systems for management, monitoring, and reporting Patient Safety Systems, including the use of appropriate IT systems including collation, manipulation and analysis, presentation, report and action plan generation.
You will be undertaking a leadership role within a well-established team. Our service has evolved significantly over the last 12 months to support the PSIRF agenda; this is an opportunity to be part of that ongoing growth and enhanced service support to the operational teams across the organization.
Working for our organization
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organization with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognize that happy and fulfilled employees give better care.
At AWP, we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives, and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
Functional Responsibilities:
Leadership and Management
Have frequent visible contact with services, staff, patients, and their carers, to advocate Patient Safety systems and principles, and provide feedback about the Trust services, ensuring that concerns that are raised are dealt with quickly and efficiently.
Line manage Patient Safety Reviewers to collaboratively deliver a portfolio of work and incident reviews.
Matrix manage across a range of teams to support delivery of the organization's Patient Safety Strategy.
Promote, develop and role model high standards of clinical care, identifying best practice in the delivery of Mental Health services.
Work in conjunction with Nursing and Quality colleagues to negotiate changes in practice to support and where agreed ensure the achievement of the Trust's and the Nursing and Quality Directorate's Objectives.
Facilitate others' contribution and to share leadership, nurturing capability and continuing development of oneself and others in the area of practice.
Positively promote at all times the equality of opportunity in service delivery and employment for patients and staff in accordance with the Trust's Policies.
Patient Safety Incident Management and Reporting
Deliver a caseload of incident reviews whilst providing expert clinical and practical support to staff involved in the process.
Ensure clinical review and initial triage of incident reports, categorizing serious incidents to assist in the identification of trends and provide clinical support to the Patient Safety/Complaints Manager with responses.
Ensure that thorough investigations are conducted into incidents using recognized methodologies. Draft complex reports outlining findings whilst ensuring robust action plans are compiled.
Undertake analysis, thematic review, and interpretation of complex facts or situations, including triangulation with organizational performance metrics.
Develop and compare a range of proposed options for improvements and actions which can result from the investigation of complaints, litigation, service user feedback, and incidents.
Plan and organize activities within the Patient Safety Team, ensuring the effective use of resources, systems, and processes.
Produce accurate, timely, and concise reports as required for use within the Trust and to external stakeholders.
Analyze data and trends to support the clinical governance agenda.
Identify, populate, review, update and report upon action plans in relation to learning from incident reviews and make recommendations/guidance to ensure meaningful and sustainable improvements in practice and service provision.
Support the development and implementation of systems which ensure that change from action plans are embedded.
Review all Incident Review reports and ensure documentation is in line with Trust Policy and any relevant professional registration.
Quality Improvement
Support the Patient Safety Specialist and Deputy Head of Patient Safety to enable incident review activity to become integral to improvement in the quality of the services provided by the Trust.
Support, and where appropriate lead, the development and delivery of quality improvement plans that result from incident reviews.
Communication
Identify, communicate and support patients/service users and carers regarding investigations and communicate with relevant Nursing and Quality Directorate colleagues to involve them in incident reviews.
Exercise empathy, tact, and understanding when discussing health issues as is often emotive for patients and carers.
Ensure information in relation to learning from incident reviews is effectively communicated within the Trust.
Administration and Information Management
Be aware of relevant organizational policies relevant to the role and incident reviews.
Be aware of the sensitive nature of information handled and shared, giving due consideration to General Data Protection Regulations.
Key Working Relationships:
The post-holder will work directly with:
Members of the Directorate, Clinical Directors and Quality Directors, Key internal teams including Safeguarding and Health and Safety, Trust Solicitors, Coroners' Officers, Inquiry and Review Panel Lead Officers, Clinical Commissioning Groups and Integrated Care Systems, NHS England and Improvement, and Members of the public who are involved in the incident review processes.
Person specification
Knowledge
Essential criteria
* Relevant experience
Desirable criteria
* Achieved grade
Experience
Essential criteria
* Years experience
Desirable criteria
* Working knowledge of PSIRF
We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with 'lived-experience' of mental health conditions, and people living with disabilities. We are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example, autism, ADHD, sensory, physical, and learning disabilities).
We encourage applications from people who wish to work on a flexible basis, recognizing that flexibility may mean a range of different working patterns and hours; we do our utmost to work with our staff to meet their needs and the needs of our service users.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
* Job Description (PDF, 502.4KB)
* Inclusive Top 50 UK Employers List (PDF, 78.9KB)
* Financial Support & Discounts (PDF, 919.6KB)
* Value of the NHS Pension Scheme (PDF, 279.0KB)
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